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battleop

join:2005-09-28
00000
reply to Alcohol

Re: cable outage on 11/2

Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

1 recommendation

said by battleop:

Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.

It will be back up and running when it is back up and running. We're working very hard, but we cannot guarantee when the service will be back up though. We apologize for the inconvenience. You can apply for a credit for your service interruption by calling our billing department. Please note that due to call volume, typical wait time is about 490 minutes. Thank you for using our service.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


battleop

join:2005-09-28
00000

Do you realize my post was not a negative one toward the ISP?



J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

said by battleop:

Do you realize my post was not a negative one toward the ISP?

Yep...just trying to play the ISP. I think I am pretty good.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:4
Reviews:
·Comcast
reply to J E F F

said by J E F F:

said by battleop:

Since you seem to be so knowledgeable about ISPs please let us know in your professional opinion just how long it will take.

It will be back up and running when it is back up and running. We're working very hard, but we cannot guarantee when the service will be back up though. We apologize for the inconvenience. You can apply for a credit for your service interruption by calling our billing department. Please note that due to call volume, typical wait time is about 490 minutes. Thank you for using our service.

Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?
--
I found the key to success but somebody changed the lock.
Expand your moderator at work


John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
kudos:8
reply to Alcohol

Re: cable outage on 11/2

said by Alcohol:

Is the problem more complicated...

This.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1

4 edits
reply to Alcohol

said by Alcohol:

Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?

Basically yes, as they can't really start their other than broken line repairs until the power is restored. They may have few hour battery back up in some areas, but many not, and all dead anyways. Yes can fix downed wires but can't really begin to assess electronic infrastructure damages, until power restoration.

And while you may have power restored but some wheres upstream on the cable system still doesn't you are still SOL, as unlike DSL every user line going directly to a CO hub, cable is a very serial daisy chained network.

And one reason I still stick with slower but immensely more reliable DSL in a prime hurricane area.

DSL is directly tied to highly regulated must always work POTS service. Rarely fails at all if you don't loose your drop from the curb or a major trunk comes down. But even seen them and poles lying on the ground but not broken and still working they are massive durable cables...cable isn't easily snapped.

Cable can go out in a stiff breeze (AKA minor tropical storm) even seen it happen on bright sunny days, with an upstream local power outage (some idiot rant into a power pole). Again no mandated quality of service at all. And when something like that happens high voltage shorted power fails and cable does but not the heavy duty self powered phone lines.

DSL itself doesn't either but because it rides on the POTS lines that do... tends to be much more reliable and self powered, if you are close enough to be directly connected to a CO.
When you get into RT territory of DSL, then you also become dependent on short battery back up and local power, but still other wise directly connected from RT to the CO core, not the serial daisy chain nature of cable everything step to step up or downstream still has to work too..

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Badger3k
We Don't Need No Stinkin Badgers
Premium
join:2001-09-27
Franklin, OH
reply to Alcohol

said by Alcohol:

Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?

If your home business is that dependent on internet access then you should have a better DR plan to avoid this all together. Having a single residential based connection is just asking for trouble.
--
Team Discovery: Project Hope


Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:4
Reviews:
·Comcast

said by Badger3k:

said by Alcohol:

Doesn't really help people who need Internet for home businesses. Why does it take 10 days for the isp to restore Internet when power company can fix the entire substation and cell phone company can put up new towers in less time. Is the problem more complicated or is comcast not prepared/capable?

If your home business is that dependent on internet access then you should have a better DR plan to avoid this all together. Having a single residential based connection is just asking for trouble.

I love how people attack and assume. Nobody said it was a residential line.
--
I found the key to success but somebody changed the lock.


battleop

join:2005-09-28
00000
reply to Alcohol

The Cable company can't start on plant repairs until the power company finishes their repairs. There is a certain order in which things can be repaired after a disaster. Your residential service is on the very bottom of the list.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.



vaxvms
ferroequine fan
Premium
join:2005-03-01
Wormtown
kudos:3
Reviews:
·Charter

said by battleop:

Your residential service is on the very bottom of the list.

The majority of Verizon customers think it should be at the top of the list.
»52% Think Broadband Most Important Utility
--
Some people don't know what they don't know.


battleop

join:2005-09-28
00000

If you want to be at the top of the list you better buy a circuit that's enterprise and hope your enterprise is important enough to be at the top.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.



Badger3k
We Don't Need No Stinkin Badgers
Premium
join:2001-09-27
Franklin, OH
reply to Alcohol

It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different.



Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:4
Reviews:
·Comcast

said by Badger3k:

It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different.

There is a backup plan. It's called tethering on att which is costing me $10 per gb.
--
I found the key to success but somebody changed the lock.


norbert26
Premium
join:2010-08-10
Warwick, RI

said by Alcohol:

said by Badger3k:

It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different.

There is a backup plan. It's called tethering on att which is costing me $10 per gb.

perhaps a better backup plan would be see about getting DSL . then you would have two connections to ensure business needs.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1

said by norbert26:

said by Alcohol:

said by Badger3k:

It wasn't meant to be an attack. Residential or not, if the Internet is that critical then there needs to be a backup plan. The OP said cable so yes the assumption is residential. Maybe your situation is different.

There is a backup plan. It's called tethering on att which is costing me $10 per gb.

perhaps a better backup plan would be see about getting DSL . then you would have two connections to ensure business needs.

And since DSL rides regulated POTS copper tends to be more reliable than cable and if close enough be direct to CO line is self powered, significantly backed up, often with generator or one can be gotten before batteries fail.
Cable has no such requirements, and can have as flimsy an infrastructure as they wish.

Telco trunk lines are also pretty heavy duty and many times seen them and poles on the ground but still functioning. Power and cable not.

I have had DSL with my laptop work throughout prolonged power outages (like days), and just had to find a 12V power source for the modem after UPS died. (like car, or other 12v battery)
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