So our stack is full opensource, you can run it on your own hardware in a few clicks (direct from git repos or chef-solo from our GUI). The alternative is to use our cluster.
Devices on hosted are devices on our cluster; and yes it means a SIP registration.
Some people want an experience with forum/email only support, some people want to be able to reach a person. We're growing, but all of our support staff are engineers, so we don't have people to explain how to punch SIP credentials into a YeaLink (but it means we do have people who read SIP packets for a living).
We didn't mean to do it, we just wanted a canadian partner or a canadian office before launching service up there.
We'll open up to our Northern Brethren as soon as we can, sorry for the inconvenience!!
Community Manager for »www.2600hz.com