cdr - I am sorry your are unhappy with the Price Assurance Plan RCN developed for our customers. Once we eliminated contracts, we developed the Price Assurance plan in response to customers asking..."What will my price be next year and the year after?". Our price assurance guarantees your package will not increase more than $x over the next three years. What I personally think is great about this plan is that RCN commits to the price assurance, but there is no commitment required from the customer at all. No contract, no early term fee, no huge increase.
If you want me to review your account, you can send me the exact name on the account through private message.