The lady at AT&T probably did answer your question.
However, if AT&T is your only option for Internet service, hopefully they are in the process of converting your area into an IP DSLAM fed U-verse branded service (its still DSL, but AT&T doesn't want to publicly advertise it as DSL). It is not unusual at all for AT&T to stop providing new DSL service (or limiting its usefulness by only offering the lowest speed tier) when upgrades are being planned (and sometimes doing that even when upgrades are not being planned).--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.