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ibegary

@insightbb.com
reply to Kartoffel

Re: [Speed] Getting 1/3 of speed for the 30.0 - Lexington KY

I'm having the same problem in Shepherdsville, KY - I finally got insight to admit that they have a 'known service issue' in the area.

Had to show them that I replaced everything in my setup (bought my own modem, proof of a non-split cable from the drop, etc.)

I'm only getting above 6Mbps during the evenings but I get full speeds at night.

Hate that there is not another provider in the area.

InsightTech5
Premium
join:2006-11-30
Louisville, KY
kudos:1

1 recommendation

Hi, I work for Insight Communications in the technical support center. I have read your post and would like to help; however, because you are an anonymous user I am unable to private message you. If you would like help with your issue please send us a message or you can contact us through your local office or enter our online chat at: »helpchat.insightbb.com/netagent/···ion=1000. We are very sorry that you are experiencing problems with your service and look forward to hearing from you.

Sincerely,

Insight Broadband Technical Support