New Haven, CT
|reply to pandora |
Re: [House&Home] Still no power, but Comcast works!
Got this via email from Comcast (Xfinity) on Monday around 1:50pm...
Dear Comcast Customer,
We want you to know that we care about you and your family during this time and we will be here for you if you need us.
Comcast is diligently tracking and preparing for Hurricane Sandy so that we are equipped to serve you. As Hurricane Sandy approaches the Eastern Seaboard, those of you who are located in the impacted areas may experience a loss of one or more of your Comcast services due to the severe weather conditions. If you experience a service outage due to the storm, please remember:
Commercial power must be restored to your home to power your cable box and modem before your video, phone and internet services can begin working again.
Only after power lines are repaired in your area can Comcast technicians obtain access to repair any network damage the storm might have caused.
After the storm, our broadband network will alert us to the areas affected by a system outage.
It is possible and quite likely that during hurricane recovery, not all services will be restored at the same time and there are times when you will need to report service interruptions.
To learn more about when you should call us to report service outages, click here. For outage updates and important information about your Comcast service, please visit www.comcast.com from any mobile device. You can also use our free text alert service to check for outages in your area. For more information about text alerts, please visit www.comcast.com/alerts.
We hope you and your family remain safe during this weather occurrence.
Comcast Customer Service
·Future Nine Corp..
Last night, before the power came back, a Comcast crew came to my door. They wanted to let me know there would be a new run of cable to my home. As they were re-wiring my street, they noted several houses with degraded feeds, mine was one of them.
The cable wasn't up to snuff, and it was rerun.
Preventative maintenance to a customer home by Comcast ... that is something I don't think CL&P will ever be guilty of.
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"