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Beacon, NY
reply to CXM_Splicer

Re: Maybe I am missing something...

said by CXM_Splicer:

Cablevision offers to not charge its customers for a service it couldn't deliver and they are commended for it? Very strange situation... I guess so many companies act like total assholes that when one does what they are suppose to do it seems like monumental charity.

I should probably be thanking them too... I don't have Cablevision but all these years they haven't been charging me. Thank you oh gracious Dolans! You are too kind.

Its the fact that they were proactive in it and even offering to waive fees for ruined equipment. Other cable companies, including comcast, will tell the customer to file a claim with their insurance and make it a pain, and then change their mind after the fact when they get bad PR. Cablevision skipped that step.

Looking at the bigger picture
It would be interesting if the cable equipment was covered by insurance the cable companies have against major disasters and they billed both their insurance and the customer's insurance. I would guess for an individual incident (like a customer's house fire) they would recover the equipment charge from the customer's insurance but for something like this? I am not sure what cable company is in Louisiana but were the customers billed for their cable equipment after Katrina? You also have to consider FEMA... what are they going to give Cablevision in 'assistance'?

Sorry, I just don't see this as an altruistic offering on Cablevision's part... more of PR move.

Hmmm, just found this in FierceCable's piece on the 'news':
Most homeowners and renters insurance policies cover cable and satellite TV equipment. Look for cable MSOs to file claims with insurance companies used by subscribers to recover some of its costs from damaged equipment.


So far, the best thing that has come out of Cablevision in regards to Sandy has been the transmission of News 12 (Cablevision's own local news production) audio over radio stations to provide customers with storm related info. Once power goes out, many people's only link to the outside world is a battery powered AM/FM radio. The New York stations will provide general coverage info but News 12 does a much better job for local Long Island info. Kudos to Cablevision for that decision, it was proactive and helpful.