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Zeonis

join:2009-03-16
reply to BronsCon

Re: Pace 4111N

said by BronsCon:

Is there a circumstance under which the fee is charged? If so, then is it reasonable to say they charge a fee. From my conversations with AT&T, even they don't consider U-Verse without TV service to be U-Verse, internally; so, even from AT&T's perspective, Dane's statement that it's mandatory with U-Verse service is 100% correct.

You are entitled to your opinion of course but I don't agree. There is U-verse TV, U-verse Internet, and U-verse Voice. Just like Comcast offers Xfinity TV, Xfinity Internet, and Xfinity Voice. Don't you see the difference? With AT&T you are not forced to pay the rental/equipment fee unless you want U-verse TV whereas with Sonic.net you are forced to pay the rental/equipment fee no matter what.


BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

1 edit

My point (which, by the way, is based in fact [detailed in parts of my post which you did not quote], not opinion) is that AT&T internally only considers U-Verse to be the TV service and, as they only require that you pay the fee if you subscribe to that service, they do, in fact (and it's this phrase that makes it clear I'm not stating an opinion), charge a mandatory equipment fee for (what everyone outside of their marketing department considers) U-Verse.

You opinion is welcome to differ from this fact, but that's called being wrong.

Now, can we stop being pedantic and start considering that maybe rental isn't so bad? For the record, my rented Pace 4111 didn't burst into flames when I put it in bridged mode and it's trivial to switch it back if I need to call in for support; it's also light-years ahead of the $130 modem AT&T made me buy when I signed up for U-Verse (a $32.50/mo rental fee when amortized over the 4mo I had service before I moved out of the U-Verse-serviced area and the device became a paperweight).


Zeonis

join:2009-03-16

1 edit

I don't care what ignorant people that you have spoke to consider U-verse to be. The company decides what U-verse is and they have decided that their services (whether it be TV, Internet, or VOIP phone) delivered via FTTN (Fiber to the Node) are U-verse.



BronsCon

join:2003-10-24
Walnut Creek, CA
Reviews:
·SONIC.NET

said by Zeonis:

I don't care what ignorant people that you have spoke to on the phone consider U-verse to be. The company decides what U-verse is and they have decided that their services (whether it be TV, Internet, or VOIP phone) delivered via FTTN (Fiber to the Node) are U-verse.

That's quite an assumption you've made, there. For your reference, my contact with AT&T personnel is not limited to phone reps and field techs.

Tobester

join:2000-11-14
San Francisco, CA
Reviews:
·SONIC.NET

1 recommendation

said by BronsCon:

said by Zeonis:

I don't care what ignorant people that you have spoke to on the phone consider U-verse to be. The company decides what U-verse is and they have decided that their services (whether it be TV, Internet, or VOIP phone) delivered via FTTN (Fiber to the Node) are U-verse.

That's quite an assumption you've made, there. For your reference, my contact with AT&T personnel is not limited to phone reps and field techs.

Zeonis needs to step back and take a long look in the mirror.

His previous long thread rants in this forum show a lack of courtesy and respect, especially towards the Sonic representatives trying to give assistance.

Zeonis

join:2009-03-16

You are going way off topic Tobester but I just wanted to tell you I was very patient and courteous when dealing with the Sonic.net representatives who attempted to fix my issue when I had Sonic Fusion.



Nora Hollywo

@sbcglobal.net

Zeonis,

Although it has not come up in this thread, itemizing the $6.50 as a rental fee lowers the taxes on the service, so that is one reason to do it. Also, I just comparison-shopped between Comcast, U-verse, Sonic, and my last provider DSL Extreme, and even with this rental fee, Sonic is a far better deal in terms of speed-and-overall-package-for-the-money. If you know of a better option, please let me know. I'd like my internet service to be cheaper, too, but I don't think hammering on the cheapest provider will get me there.