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TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
reply to vientito1

Re: firmware for SB5100 to use with videotron network

Good Morning,

That modem is on our list of approved modems, as in regards to the firmware we would have to send the order to Videotron and they would let us know

Tsi Craig
--
TSI Duty Mgr
Operations Manager on Duty

vientito1

join:2009-01-09
how often a modem on the approved list actually got rejected from videotron eventually, from your experience?


TSI Duty Mgr
Premium
join:2012-10-23
Chatham, ON
It doesnt happen to often, but still a chance that it might happen

Tsi Craig
--
TSI Duty Mgr
Operations Manager on Duty

vientito1

join:2009-01-09
what's the most often quoted reason given for rejection of a modem on approved list?


KathrynChoi

@rogers.com
Hello,

Are the following modems compatible for use in the GTA region of Toronto:
- Motorola Surfboard 5100 with firmware 2.3.7.1
- Cisco DPC2100r2 dpc2100R2-v202r1256-080303U

Some of my friends have these modems and are using them on Teksavvy right now but the compatibility list has changed so much that I am confused what works where.

If anyone could clarify this then thanks!