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reply to TheWiseGuy

Re: [OOL] Home network DHCP routers not working since storm

Good idea, i'll try the mac address ( of the computer that is working) on the router. And i'll try one more lonnnng power off cycle...then i think it's the dreaded support call. (Although as soon as i mention "router" they will more than likely say..."we don't offer support for router issues" lol ) But maybe they can reset the cable modem at least.

But thanks for the suggestions.

Millwood, NY

Nothing works is a pretty broad symptom. What actually doesn't work?


My computer can't get an IP address. (Windows calls that no internet access).
My computer can't ping the router.
My computer can't open the router web page.
My computer can't talk to other computers on my network.
My computer can't talk to the internet.



Nothing in so far as the routers that worked prior to the storm no longer connect to the internet. And computers cant connect via the router. I can login to the router via a computer and it says it is connected to the cable modem and obviously it handed out a address to the computer, but..no access to the internet from any computer plugged into the router (or wireless either) but..if a computer is plugged directly to the modem it connects perfectly. Strange indeed.
I have to work, but as soon as i can do a few more tests i will.



Ronkonkoma, NY
·Optimum Online

Does your router have an IP address? What is it? Is it assigned by DHCP?
Does your PC have an IP address? What is it? Is it assigned by DHCP?

If your router has a valid public IP, and your PC has a valid private IP (since it can hit the router, that should be fine), try to ping a website. Can you ping a website by it's domain name? Can you ping an IP address?



Just a follow up, as i didn't have connection for a few days. Tonite it returned. But routers still wouldn't work. I tried Googles DNS servers in the routers manual DNS and it worked! (wireless also working) SO...hopefully it keeps working.

PS: Googles DNS servers are
if someone else needs 'em!

Thanks for the suggestions everyone.