New York, NY
|reply to Torrid Zone |
Re: Video Outage
I am in Manhattan (VHO 5) and like you lost TV service but still have internet and phone. After a surprisingly short wait time I spoke with tech support who told there is known video outage in my area and that Verizon is working on it but they did not have a timetable as to when it might be remedied.
They told me I would still have VOD service and access to my recorded programming on my DVR if I did not try and re-boot. However I did re-boot before contacting them and the DVR is frozen on the "Starting up.......one moment screen on my TV". They apologized and said I would never had known not to try and re-boot. Oh well, just have to wait it out.