 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9
 ·SONIC.NET
·Pacific Bell - SBC
| said by battles:Thank you, that's a simple explanation I wish CL would have provided me with.
Most techs aren't used to talking to non-tech folks. They will just toss jargon out as if the meanings of the words are self-evident.
I've had SBC techs who thought I was one of their kind because I knew the jargon. I was not, but I did work for HP as a board repair tech. I also hung out in the SBC forums where I could leverage my tech knowledge to pick up on phone/DSL "techspeak". Plus research into DSL.
At HP I had been tasked with writing test and update procedures, where I had to explain tech to non-tech employees. That is an art which most techs seem to lack.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
