NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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to dneiding
Re: Ported land-line and lost DSL - Terrible Customer ServiceMost ILEC plant databases reflect the capability based on the state of the plant before DSL was deployed. So service reps only know what the outdated database presents them. If there is an error, and there frequently is (based on my observations in another ILEC forum: AT&T), it will damned near take an Act of Congress to correct it. |
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The funny thing is Customer Service knows what is available, their Web site knows what is available but Internet Technical Support doesn't. |
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jpgrWAR join:2011-08-18 Clyde, OH |
jpgr
Member
2012-Nov-4 2:24 pm
Call back explain the situation to a seconde rep then ask to talk to a superviser there the only one that can do anything. No reg rep can do anyhting only supervisers can ! |
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