dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer

Search Topic:
share rss forum feed


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to dneiding

Re: Ported land-line and lost DSL - Terrible Customer Service

Most ILEC plant databases reflect the capability based on the state of the plant before DSL was deployed. So service reps only know what the outdated database presents them. If there is an error, and there frequently is (based on my observations in another ILEC forum: AT&T), it will damned near take an Act of Congress to correct it.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

dneiding

join:2005-08-09
New London, OH
The funny thing is Customer Service knows what is available, their Web site knows what is available but Internet Technical Support doesn't.

jpgr
WAR

join:2011-08-18
Clyde, OH
Call back explain the situation to a seconde rep then ask to talk to a superviser there the only one that can do anything. No reg rep can do anyhting only supervisers can !