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moffa

join:2007-10-14
Ajax, ON
Reviews:
·CIKTEL Telecom

[DSL] Hold Times

I've been waiting for over 30 minutes on hold to reset my DSL password. This is ridiculous, and posting on the Direct Forum will take hours for people to respond. C'mon seriously, what happened to never waiting on hold. I thought you guys have been hiring.

/rant off



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Yes the hold times are about 1 hour at this time. But I'm here & so if you do post in the Direct Forum I'll answer.


moffa

join:2007-10-14
Ajax, ON
reply to moffa

Something abnormal happening?
I posted in the direct forum. Thanks



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to moffa

I think its just busy... We have some more folks coming in at three so wait times should drop.

Thanks for your patience.

Andre


moffa

join:2007-10-14
Ajax, ON

Thanks - sorry for the rant.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to moffa

It ok! I understand that long wait times are frustrating. I hate them myself. Whether its when I am calling somewhere or when I see them here at TekSavvy.

I can tell you that we are working on getting them down though


xgmranti

join:2005-10-31
Almonte, ON
kudos:1

We have Bell Business DSL at work and it took them an hour and a half to reset the password. On the bright side my boss was only on hold for 10 minutes.


moffa

join:2007-10-14
Ajax, ON

The direct forum was actually very quick. I didn't realize the VPI numbers had changed so that was causing me issues.

All fixed now



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Glad to hear its fixed



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to moffa

Ah ha! I knew you wern't typing in your user/pass incorrectly

Glad to know you're back online.


Insilin1i

join:2010-07-15
Toronto, ON

Didn't Teksavvy used to have the call back feature, that would be pretty useful for people who don't feel like having their phone on hold for an hour.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

said by Insilin1i:

Didn't Teksavvy used to have the call back feature, that would be pretty useful for people who don't feel like having their phone on hold for an hour.

We still do have it. The thing is that we are working on automating the option to take a callback based on wait times. Right now, things are manual so they are not always on.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
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