I am still down even though I got an automated call around 5:00 pm telling me that the problem has been resolved and I should be able to watch TV and if it hasn't been resolved to contact tech support.
I have been on hold waiting for the next available tech support person for 27 minutes now.
I'm in the financial district in NYC. I've lost tv, internet and my landline. Verizon says repairs will be completed by Nov 19. Two weeks. I know their CO was hit hard by the storm but two weeks? At least we have power again.