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anobix

join:2010-03-01
Columbus, OH
reply to stet

Re: Is WOW's call center down?

Still getting busy signal at 9:22AM EST.


IT_guy_1999

join:2012-11-02

I have been trying to call to ORDER service since last week... I guess I have to move on...


anobix

join:2010-03-01
Columbus, OH
reply to anobix

So after the issue that I had last Thursday on the phone it looks like the person that I was in contact with DID end up finishing the order despite me being disconnected. The installer was there when I got home from work (no notification that he would be there, but oh well) and everything is working (DVR that I brought from the apt and my personal moto6120 modem).

I chatted with the installer for about 30 minutes and he said that they have a really tough time right now as well, apparently all installers/techs have a single number to call in to and it takes between 1-2hours for them to get through.