| reply to Gigabyte2004
Re: Cat5/Cat6...... Phone/DSL install Tech guy just left. He installed the DSL splitter in the box,but I lost my DSL signal. Removed it and the signal came back. He said that I may be on the border of my service.
He gave me the splitter and some connectors and even his cell phone number if I had any problems when I run the new wire.He thinks that once I run new wire and get the phone off the same line that it will be ok.We will see.
He said he cleaned up the old wires in the NID while he was out there. |
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| said by Gigabyte2004:Tech guy just left. He installed the DSL splitter in the box,but I lost my DSL signal. Removed it and the signal came back. He said that I may be on the border of my service.
He gave me the splitter and some connectors and even his cell phone number if I had any problems when I run the new wire.He thinks that once I run new wire and get the phone off the same line that it will be ok.We will see.
He said he cleaned up the old wires in the NID while he was out there.
can you post pics now of how the NID looks like inside and outside?
curious, what splitters can connectors did he give you? |
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| reply to Gigabyte2004
He did not change out the nid. I went and looked at the NID,and it looks like he just unhooked the wire that really didn't go anywhere.It also looks like he ran the phone line straight to the main wire without attaching it to the test port or the lugs that it was attached to.
He said that they were lines in there that went to nowhere in the house.So,somewhere under the house I have phone lines that just go nowhere.
I'll run and get some pics in a second. |
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| reply to Gigabyte2004
Here's what the NID looks like now and the splitter he gave. Sorry I forgot to rotate the picture. |
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| said by Gigabyte2004:Here's what the NID looks like now and the splitter he gave. Sorry I forgot to rotate the picture.
what a dumb*ss.....
that splitter is just like the one I posted earlier that need to be inside a new NID.
there's no way for you to use that on the old NID.
you got a lazy tech. one that doesn't know what he's doing....you said when he installed the filter you lost dsl signal and when he took it off you got it back again...he obviously is smoking something...
you're back to square one...call and complain about the inept and lazy tech did to your NID.
your issue won't go not unless that gets fixed...and if you have to wait and watch him, you might just have to do it...
OH and PRINT the picture I posted with the filter inside for reference...see if he can figure that out and do the same, if not don't waste your time.. |
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| You have to be kidding me. The tech bypassed the protector and spliced the incoming wires right to the house wiring. AKA your NID is useless.
Call at&t and demand they get someone out who knows what they are doing! |
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| said by jeffmoss26:You have to be kidding me. The tech bypassed the protector and spliced the incoming wires right to the house wiring. AKA your NID is useless.
Call at&t and demand they get someone out who knows what they are doing!
+1
didn't even realized that... |
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
 ·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| reply to jeffmoss26
said by jeffmoss26:The tech bypassed the protector and spliced the incoming wires right to the house wiring.
Not only did the tech not fix your problem he created a safety hazard by bypassing the protector. The job of the protector is to clamp excessive voltage to ground.
As others have posted call and complain.
/tom |
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| reply to Gigabyte2004
I'll give them a call when I get off work tonight. He mentioned something
about there not being a NID for that splitter. Guess he was full of crap
telling me that too. Maybe I will get somebody to come tomorrow that knows
what he's doing.
If I have to watch him, I may as well do it myself. Lol |
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| said by Gigabyte2004:I'll give them a call when I get off work tonight. He mentioned something
about there not being a NID for that splitter. Guess he was full of crap
telling me that too. Maybe I will get somebody to come tomorrow that knows
what he's doing.
If I have to watch him, I may as well do it myself. Lol
Print the picture I posted and tell him "I want the exact same setup or similar"!
With the NID, telco can or might blame you for anything that might happen if you do any work to it that's not approved by them.
Anything beyond that or as soon as the wire goes inside, then you can do whatever you want... |
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tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8 Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
| reply to Gigabyte2004
said by Gigabyte2004:I'll give them a call when I get off work tonight. He mentioned something
about there not being a NID for that splitter. Well if the Telco stocks that type of splitter one would have to assume (I know what they say about assume) they also stock the NID it plugs into.
He is correct about it not fitting your NID. Yours has an old style carbon block protector. They tend to get noisy over the years. Modern NIDs use hermetically sealed gas tube protectors.
Since the tech removed the Carbon Block protector be interesting to grab modem specs to see if the sync rate is better without the protector.
/tom |
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| reply to Gigabyte2004
I am not sure why the guy did not just remove everything and install a proper, new NID...
Not a complicated task. |
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| reply to Gigabyte2004
Downstream Sync Rate (kbps) 3008
Upstream Sync Rate (kbps) 509 |
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| said by Gigabyte2004:Downstream Sync Rate (kbps) 3008
Upstream Sync Rate (kbps) 509
better sync rates indicate that the wiring done at the NID was fubar all along...though stability may still be an issue...
now if you can only tell them to install a new NID with a splitter inside, that sync rate will be a lot more stable and be able to bring that stable signal inside so no more phone noise and very stable dsl signal... |
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1 edit | reply to Gigabyte2004
I have another tech coming tomorrow. I told them what I expected and if
it's not done right, I'll keep calling until it is. I hope all their techs are not as lazy as the last one. |
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| It is hard to tell from the pictures but it looks like your drop wire is an old neoprene that is less than ideal for DSL service. Newer drop wires actually have some twist to them. |
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| reply to Gigabyte2004
Post some pics of whatever the latest guy decides to do! |
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| reply to Gigabyte2004
I will post pics after he's done. |
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| Well,its 530 and no tech yet. He's got 2.5 hrs to get here. |
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 AMD PhreakPork eating crusaderPremium
join:2003-12-14
Cell Tower
kudos:1 | reply to Gigabyte2004
I think you can also call the PUC. |
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