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Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Gigabyte2004

Re: Cat5/Cat6...... Phone/DSL install

Ok guys,here's the update.

I spent the last 45 mins with the ATT guy explaining to him about what I wanted and the issues with the NID wiring. He agreed that the wiring was WRONG. REALLY!

He said the problem is ATT keeps sending out a repair TECH(which he was,it was actually a good thing,I'll explain in a minute) and not a service tech who has the correct NID and the DSL splitter on his truck.I actually watched him schedule an appointment for tomorrow morning for the guy to put in a new NID and splitter and to replace my wire.Wasn't expecting the wire part.Don't know which wire though.

Now back to it being a good thing they sent him.He told me that I was getting line errors on my line due to a bad splice. He said that the line is on a bridge tap that goes absolutely nowhere taking my bandwidth.Good to know that I'm paying for DSL that feeds into nowhere.Hmmm,wonder why the others didn't notice or mention this. That would explain why my speeds jump all over the place I guess. I guess that would explain the noise on my lines at times.

He also mentioned that most new Uverse customer get a new NID installed without even requesting it. I guess I wasn't part of that most group.

Anyways,we will see what happens while I am at work tomorrow.Would be nice if he shows up before I have to leave for work.


tschmidt
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1 edit
said by Gigabyte2004:

Anyways,we will see what happens while I am at work tomorrow.

Sounds like you are making progress.

Bridged taps are very common. The circuit going down the road that your drop is tapped off of may continue thousands of feet. The extra conductor length has minimal effect on voice but represents extra circuit length and causes reflections on DSL. Normally bridged taps are not removed on residential service due to the cost of a truck roll. Nice you are getting that done as well as a new NID and splitter.

Let us know how things turn out tomorrow.

/tom
fixed typos

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Gigabyte2004
This guy seemed to actually know what he was doing and talking about. He was the one that mentioned the bridge tap.He could have just kept quiet about it. As for progress,I hope so.

I'll update after I get home from work tomorrow.


shdesigns
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This has been my experience with Bellsouth / AT&T. There is only one guy that really knows what he is doing. The rest are near clueless.

Everyone I have talked to said they went through the same thing; multiple service calls until you happen to get the right guy.

Heck took a month to get my DSL provisioned right.
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nunya
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reply to Gigabyte2004
I can't believe it's taken three truck rolls to get a fucking Keptel replaced. Somebody should be fired.
That's a 10 minute job, and every truck should have plenty of NWIs on it.
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shdesigns
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said by nunya:

I can't believe it's taken three truck rolls to get a fucking Keptel replaced. Somebody should be fired.
That's a 10 minute job, and every truck should have plenty of NWIs on it.

Obviously, you have not dealt with BellSouth (now AT&T).

Like I said, this is SOP for the Death Star.
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nunya
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If you'll look at my "about me" page, you'll see that I am "somewhat" familiar with AT&T practices . Even now, where quality is not a concern for them anymore, 3 truck rolls for a measly NWI is ridiculous. This should have been handled by the first guy. The "real" cost of a truck roll is around $110 just to have a man show up for an hour (what it costs the company). I hate to see AT&T pissing away my pittance of a pension.
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shdesigns
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said by nunya:

If you'll look at my "about me" page, you'll see that I am "somewhat" familiar with AT&T practices .

This is the south. It is Bellsouth trucks and people with AT&T logos pasted over them. This goes back a long time before AT&T took over.


Jack_in_VA
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reply to nunya
said by nunya:

If you'll look at my "about me" page, you'll see that I am "somewhat" familiar with AT&T practices . Even now, where quality is not a concern for them anymore, 3 truck rolls for a measly NWI is ridiculous. This should have been handled by the first guy. The "real" cost of a truck roll is around $110 just to have a man show up for an hour (what it costs the company). I hate to see AT&T pissing away my pittance of a pension.

Years ago I had several friends who worked for AT&T and I can assure you the quality of the workers then was not like the crap they evidently pick up off the street and put to work with no formal training or work rules.


jeffmoss26

join:2002-07-22
Beachwood, OH
reply to Gigabyte2004
I deal with at&t as little as possible, but we have circuits and phone lines from them at work. My experience has been decent, once the tech actually shows up. The headache for me comes from dealing with the automated systems over the phone. My PRI circuit ID is 29 characters, and the stupid computer never understands half of it!
I think they schedule these guys too closely so it's impossible to make the promised time commitment.
I will say that each time a tech has been out, they worked to fix the problems and make sure we did not have them again.

Gigabyte2004

join:2004-09-12
Morganton, NC
Well,I come home and find that ABSOLUTELY nothing had been done. I called the guy from last night and I haven't received a call back.
The funny thing is I got a call from ATT wanting to know how my new Uverse service was a few minutes ago. He said that the ticket had been closed.I just laughed and said RIGHT! He wanted to know what the problem was,so I let him have it.He just listened and after was all said and done said he would try to get someone out here tonight,I laughed again. I told him that I have been going through this crap for a few days now and didn't really give a damn if it was fixed or not now.
MY home town has their own Cable,Phone and Cable Internet,so I'm going up there to see what kind of speeds I can get. I fthey fix it fine,if not oh well.I'll cancel all my services that I have had with them for the last ten years and never look back.

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to jeffmoss26
Well,I come home and find that ABSOLUTELY nothing had been done. I called the guy from last night and I haven't received a call back.
The funny thing is I got a call from ATT wanting to know how my new Uverse service was a few minutes ago. He said that the ticket had been closed.I just laughed and said RIGHT! He wanted to know what the problem was,so I let him have it.He just listened and after was all said and done said he would try to get someone out here tonight,I laughed again. I told him that I have been going through this crap for a few days now and didn't really give a damn if it was fixed or not now.
If they fix it fine,if not oh well. My home town has there own Cable,Phone and Cable internet,so I may just check with them to see what is available.

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Gigabyte2004
Sorry for the dbl post.

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Gigabyte2004
Got a phone call from ATT letting me know that the Bridge tap was removed. I guess I will just take their word for it,since I don't know if there is actually a way to tell. Here's some stats at the moment..

Downstream Upstream
SN Margin (dB) 8.1 16.3
Line Attenuation (dB) 52.5 34.0
Output Power(dBm) 17.2 6.3
Errored Seconds 0 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 7892 0
CRC Errors 0 0

Downstream Sync Rate (kbps) 3005
Upstream Sync Rate (kbps) 509

My speed tests are not testing very good at the moment though.

Anyways the guy on the phone is going to dispatch another tech in the morning to replace the NID.Heard that before!! I told them if they don't, they can cancel my services.I can't remember in the 10yrs with them where I have had this much of a hassle getting something done.

Pher9999

join:2011-07-06
Carmel, NY
Tomorrow you can come home to your neighbors having their NID replaced and DSL working even tho they never ordered it.


Crash Gordon
Drive It Like You Stole It

join:2004-06-08
Smyrna, GA
reply to Gigabyte2004
I feel your pain and frustration. I kicked all AT&T services to the curb about 2 years ago, couldn't be happier. I waited over 2 months to get a line buried (kept sending the "wrong" people) out, I got tired of it (and the useless phone calls to CS) and buried it my damn self (supposed to have received a $30 credit for that), yeah, that never happened either. What a shocker.

As much as I'd hate it, I'd do without before having AT&T services for anything. If you have a choice, go for it, it can't be any worse.

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Pher9999
LOL

Gigabyte2004

join:2004-09-12
Morganton, NC
reply to Crash Gordon
I got another call this morning that a tech would be here to install the NID sometime today. I told him that I will believe it when I see a new box.

medbuyer

join:2003-11-20
kudos:4
said by Gigabyte2004:

I got another call this morning that a tech would be here to install the NID sometime today. I told him that I will believe it when I see a new box.

you have got to watch that tech do it right and ask him to show the stuff....if not, tell him to go away and not waste your time.

Gigabyte2004

join:2004-09-12
Morganton, NC
I have to go to work today,so I hope he comes before I leave. If not,I'll take the picture of yours and tape it to the old box. Maybe he will know what to do then.

Gigabyte2004

join:2004-09-12
Morganton, NC

1 edit
I give an update later on this. I'm at work so not a lot of time to explain.

Gigabyte2004

join:2004-09-12
Morganton, NC
Click for full size
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Ok guys,here's the deal.

I get a phone call this morning from ATT asking about the service call for this morning.The guy asked if I actually needed an inside and outside tech or just the outside tech. I told him that I just needed an outside tech,so he cancelled the inside tech and told me that the other tech would be here sometime today. I had hoped that I would be here when he came,but I had to go to work.

Around 12:30 I have a voice message from a number that looked familiar. I call the number back and when the guy answers I realize that is is one of the techs that I had dealt with when I was at the old house. He says that he sees all the problems that I have been going through and that he was going to take care of it for me. AWESOME!!!!! Like I said I have dealt with him before and I had no doubt that it would be done now.He had already put up the NID when he called me. He also ran new wire for my drop and I didn't even ask for it. He run a new ground also which can be seen in the pictures.

He checked my speeds and said that they were looking excellent and he said that he was actually pulling 6.6mbps on the new drop. I have been told that I was able to get 6.0mbps,so that confirms it.

So in one hour he installed the new NID and run a new drop from the pole to the house and the others couldn't do a simple NID install. He told me that the next time I need something to call him first. I have his number in my phone and his ATT tech ID# so I can request him personally.

He asked if I had a DSL filter and I said yes,so I put it in when I got home,but I'm not sure If I need it,it looks like it has one already. It's not hooked up yet. You can see it in the picture.Let me know if you think I should.

So,here's the pics.


tschmidt
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That is great news. Glad you finally got it resolved.

So now you have a weekend project to install an inside drop to the DSL modem from the POTS Splitter and hopefully should be all set.

I'd save the modem stats you posted for reference. That way if DSL degrades you have a benchmark for what it should be.

/tom

medbuyer

join:2003-11-20
kudos:4
reply to Gigabyte2004
said by Gigabyte2004:

He asked if I had a DSL filter and I said yes,so I put it in when I got home,but I'm not sure If I need it,it looks like it has one already. It's not hooked up yet. You can see it in the picture.Let me know if you think I should.

So,here's the pics.

uuhmmm..the top module isn't a dsl filter/splitter...the correct module is this...»www.hometech.com/hts_images/cc/c···sl_1.jpg »www.hometech.com/hts/products/wi···dsl.html see the blue end / snap connector? sometimes they are purple...

however, the lower module is indeed a dsl splitter...but it looks like he didn't use it judging from the re/green wires that are dangling..

[edit: didn't read the part that you installed that]...make him come back and re-do the wire using that splitter...just like what my picture shows...it's better if you let him do it rather than you trying to do it by yourself...when he asked if you had a splitter, he probably thought that you had junction box dsl splitters like this...»www.computercableinc.com/ccinc/i···0801.jpg and you meant another thing..miscommunication....

how it should be wired should look something like this....»www.netsynctest.net/services/ima···er_1.jpg I dont think you have the same diagram...

Gigabyte2004

join:2004-09-12
Morganton, NC

1 edit
OK, I'll give him a call to put in the other dsl splitter like in your picture. Wasn't sure if I just needed to attach the dsl splitter I had now to the wires in the other box at the top if I actually needed to use it.


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Just an FYI, they (AT&T) are not obligated to install the splitter for you. Anything past the demarc is your responsibility.

Another thing, and this is important, - you have one IW going into the house. There isn't anything to split! A NID splitter will do you no good. Perhaps you misunderstood the function of the NID split; it's to isolate the DSL jack from the voice jacks. In order to do this, the DSL jack needs to be a home run back to the NID.

What happened to the other IW's that you had before?
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Gigabyte2004

join:2004-09-12
Morganton, NC
That is the main line into the house. The others went nowhere. I am running all
new lines for voice and a dedicated DSL line.


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1 recommendation

There's no sense in calling a guy to come back out and hook up what isn't there yet. Make sense? You'll give the one guy that actually did something a "repeat report" (a ding on his record).

Now it's all up to you. You need to install the new extensions and run them back to the NID. Once that is done, you can hook up the splitter. Until then, there is nothing further to do.
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Gigabyte2004

join:2004-09-12
Morganton, NC
Are you referring to the wires that are attached
to the dsl splitter in the box that isn't attached to the NID as seen in
the picture?


nunya
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That is the NID splitter (the little box with the red and green wires). It's not hooked up, because there isn't anything to split. You need to have your dedicated DSL extension run FIRST.
--
If someone refers to herself / himself as a "guru", they probably aren't.