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ExoticFish

join:2008-08-31
Stuarts Draft, VA

Comcast Lost My Modem

Click for full size
Well, not really but the website says I don't have any equipment.
--
»www.VAJeeps.com


pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1
I am sure some of those with 2 or 3 modems on their account would be glad to share one of theirs with you. " CHUCKLE-CHUCKLE "
--
The difference between genius and stupidity is that genius has its limits.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
LoL Yeah, I was thinking about all the users that have been posting about 2-6 modems listed on their account. Figured some would get a kick out of what mine is now showing.
--
»www.VAJeeps.com


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
Indeed. I'm one of the people posting issues with having extra equipment showing up.

Of course, I did go check my equipment, and nothing has changed on my end. Want to borrow one of my extra modems?

--Brian

wTheOnew

join:2012-03-09
Quick sell it and then claim you never had one when they add it back. Oh, and then call and complain that you're paying the rental fee for something you don't have.

/s

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Well, I own the modem so that doesn't do me any good. LoL
--
»www.VAJeeps.com


Darknessfall
Premium
join:2012-08-17
kudos:6
reply to wTheOnew
Lol .


depster

join:2001-06-07
united state
I don't believe that customer owned equipment will show up on the website.


NetFixer
Bah Humbug
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit
said by depster:

I don't believe that customer owned equipment will show up on the website.

Your belief would be wrong (although I don't think that Comcast bothers to keep track of the serial numbers for customer owned equipment).




I own both the DCM202 and the SB6121 modems. The SB6121 is my primary modem, and I use the DCM202 as a "hot-swap" spare.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to depster
Mine has always shown up until when I posted this.
--
»www.VAJeeps.com

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to ExoticFish
I just re-checked mine, and it's corrected itself. It used to show both my current and old modem. Now, the old modem is gone.

Madtown
Premium
join:2008-04-26
Madera, CA
Reviews:
·Comcast
reply to depster
said by depster:

I don't believe that customer owned equipment will show up on the website.

I have customer owned modem and mine shows up on the website.


IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to ExoticFish
There are so many bugs with the new my account page. I have modems listed six different times and equipment that is no longer in my possession listed as well. The billing is a joke and it says my account is past due when I paid the balance due.

They seriously need to debug the new my account page.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Billing issue huh ? I have one of those now too. Had a credit on my account before the change, now it's also gone. Called in and the reps don't see there ever was a credit. :-/
--
»www.VAJeeps.com


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast
reply to ExoticFish
I have 14 modems on my account. Do I win? But seriously, the part that concerns me is the one I no longer have is showing (several times, as is the one I do have). The tech swapped out my TM602G for a TM722 when I upgraded to Blast. And they want us to buy a home security package from them? Are they insane?


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
reply to ExoticFish
I posted my problem on the Comcast Direct forum. Comcast_Steve fixed it within 48 hours. It is now 100% correct.


IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to owlyn
said by owlyn:

And they want us to buy a home security package from them? Are they insane?

Not to get too off topic but I get my security through a local company. I thought of getting the Xfinity home offering but with the subpar customer support and the pricey contract, I decided that a local company would best fit my needs. And when my system needed service, I had the same tech that did the install.

It seems every time I replace a piece of equipment, the pieces of equipment on the my account page triples and I have equipment listed that has been returned. And heaven help me in the unlikely event I move and close my account because I'll get billed multiple times for the same piece of unreturned equipment that has been returned or that I own.

To anyone reading this, if you return equipment; return it to a Comcast service center and get a receipt from the service center proving that equipment was returned. I have had visits from CC loss prevention for returned equipment that they claimed was unreturned.

The new My Account page is worse than the old. See my above post about my issues with the past due reminder on a paid on time account.

ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to ExoticFish
Mine is back to normal showing my current modem.