|reply to lennoz |
Re: Hard to get them credits, folks.
"Also, I read to the representative what Verizon has stated on this website"
This may come as a complete shock but not everyone at Verizon has heard of this site. It's crazy to think the CSR would verify this instead of taking your word that it was posted on a 3rd party site. Maybe you should point out where it was announced on Verizon's site instead.
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
Well maybe the email they sent me this weekend from Verizon would clue them in. BTW my Fios never skipped a beat, however power was down only temporarily. VZ has always handled my customer service issues (wireless, wireline), so no issues here.
Logic: Let see. Overlay FEMA map for affected area. Customer calls, it brings up a special advisory page. Customer treated appropriately. Verizon will sell my data 100 ways for profit, but can't use it for basic business intelligence? I don't know the VZW internal systems, but my lowly salesforce.com gives me advisories all the time...
I do find Verizon customer service to be very good until it goes offshore and then you are stuck with your typical Dell customer service.
Calling in (because I use ethernet) is always a hassle because I don't use MoCA and that sends them into a panic. Escalation to level 2 usually rectifies.