koreybOpen the Canadian Market NOW
East York, ON
|reply to Davetrader |
Re: [Cable] TekSavvy install???
Dave, sad thing is this is how ROGERS works for their own customers as well. Back when I used rogers, I had the same thing happen. Miss the call, then your having to reschedule. BAD SYSTEM if you ask me.
Agreed that it is a bad system in the first place, which may be mandated by Rogers being the infra provider...
While I think the TSI forum support here is nothing short of amazing, I do think TSI could do a better job pointing out this phone call requirement in their correspondence. I have now found a mention of this buried in a long email sent on the day of my order. There is nothing to accentuate this in the long (and somewhat redundant) email though, and much worse, there is no mention of it in the email you get after confirming your appointment... I would suggest mentioning it again there, and making it a bold mention...
TSI AndreGot TekSavvy?Premium,VIP
That's a valid point. We are going to be communicating shortly internally to help avoid this type of issue.
Thanks for the feedback.