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DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

1 edit
reply to bluepoint

Re: Bad Gateway

said by bluepoint:

That's what I'm trying to point at the router is busy. Why was it pinging 30ms before the storm and 2000ms now? What do you think happens? Wouldn't you think gaming will be affected?

It's not 2000ms now, it's not responding now. At least that's what you said and showed originally.

If it's 2000ms then show us.

Use PingPlotter, run it for awhile, and post some graph screenshots. A single tracert with single hop times don't show enough to really give a good answer.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


bluepoint

join:2001-03-24

1 edit

Ok I just did a tracert and it's better and it's responding. :uhh:

 1:     0 ms  192.168.1.1
2:   458 ms  68.174.228.1    (cpe-68-174-228-1.si.res.rr.com)
3:    15 ms  24.164.129.218  (24-164-129-218.si.rr.com)
4:     0 ms  24.164.128.34   (tenge-0-4-0-4-nycmny1-rtr02.si.rr.com)
5:    15 ms  184.152.112.147 (bun119.nycmnytg-rtr001.nyc.rr.com)
6:    15 ms  24.29.148.250   (bun6-nycmnytg-rtr002.nyc.rr.com)
7:    15 ms  66.109.6.78     (ae-4-0.cr0.nyc30.tbone.rr.com)
8:    15 ms  107.14.19.153  
9:    31 ms  4.30.135.153    (xe-11-0-2.edge2.Newark1.Level3.net)
10:    31 ms  4.69.156.30     (ae-31-51.ebr1.Newark1.Level3.net)
11:    15 ms  4.69.132.97     (ae-2-2.ebr1.NewYork1.Level3.net)
12:    15 ms  4.69.134.66     (ae-61-61.csw1.NewYork1.Level3.net)
13:    15 ms  4.69.155.6      (ae-14-60.car4.NewYork1.Level3.net)
14:    16 ms  4.53.94.218     (SPLICE-COMM.car4.NewYork1.Level3.net)
15:    15 ms  67.215.65.132   (hit-nxdomain.opendns.com)
 
The target host "67.215.65.132" have been reached.
 
Query finished.
 
   1:     0 ms  192.168.1.1
   2:   405 ms  68.174.228.1    (cpe-68-174-228-1.si.res.rr.com)
   3:     0 ms  24.164.129.218  (24-164-129-218.si.rr.com)
   4:    15 ms  24.164.128.34   (tenge-0-4-0-4-nycmny1-rtr02.si.rr.com)
   5:    31 ms  184.152.112.147 (bun119.nycmnytg-rtr001.nyc.rr.com)
   6:    15 ms  24.29.148.250   (bun6-nycmnytg-rtr002.nyc.rr.com)
   7:    16 ms  107.14.19.24   
   8:    15 ms  66.109.6.161    (ae-1-0.pr0.nyc30.tbone.rr.com)
   9:    15 ms  216.55.0.65    
  10:    98 ms  216.156.0.21    (vb1011.rar3.washington-dc.us.xo.net)
  11:    77 ms  207.88.12.9     (te-3-0-0.rar3.atlanta-ga.us.xo.net)
  12:    94 ms  207.88.12.2     (te-3-0-0.rar3.dallas-tx.us.xo.net)
  13:    78 ms  216.156.0.126   (ae0d0.mcr2.sandiego-ca.us.xo.net)
  14:   358 ms  216.55.27.26   
  15:    94 ms  69.43.169.112   (ge5-2-6509-a.castleaccess.com)
  16:   109 ms  69.43.129.188  
  17:    93 ms  69.43.161.162  
 
The target host "69.43.161.162" have been reached.
 
Query finished.
 

I think they are probably working on those nodes.


Jabbu
Premium
join:2002-03-06
reply to bluepoint

What are you seeing? Constant lag or spikes?



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to bluepoint

Read this:
»www.nessoft.com/kb/article/packe···-24.html
or this:
»www.nessoft.com/kb/2



bluepoint

join:2001-03-24
reply to Jabbu

Gaming is lagging. My son always got shot easily.



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

said by bluepoint:

Gaming is lagging. My son always got shot easily.

What game and server is he connected to? How? PC, console?


bluepoint

join:2001-03-24

It's a PS3 and I have to ask my son which server. I would think the server is here in NYC. My last post, the first trace, is to ps3.sony.com.



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

said by bluepoint:

I would think the server is here in NYC. My last post, the first trace, is to ps3.sony.com.

ps3.sony.com could be totally unrelated to the server your son uses. It's like having some one trace to www.twcable.com when your own IP has issues.

Traces to the actual IP your son uses would be MUCH more helpful.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


bluepoint

join:2001-03-24

Okay then I have to wait, he won't be here until later.



Jabbu
Premium
join:2002-03-06
reply to bluepoint

I'm sure there are a lot of issues in NYC area with servers and routers.



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

1 edit
reply to bluepoint

said by bluepoint:

My last post, the first trace, is to ps3.sony.com.

No... 67.215.65.132 it's actually the non-existent domain reply server from OpenDNS.

ps3.sony.com doesn't exist.


bluepoint

join:2001-03-24

said by DrDrew:

said by bluepoint:

My last post, the first trace, is to ps3.sony.com.

No... 67.215.65.132 it's actually the non-existent domain reply server from OpenDNS.

ps3.sony.com doesn't exist.

PS3.sony.com does exist.

Host Information for "ps3.sony.com":
  IP address:   67.215.65.132
  Host name:    ps3.sony.com
  Domain name:  sony.com
  Top level:    COM (Commercial)
 
Domain Query
 
Domain query for "sony.com" at "whois.internic.net":
 
Whois Server Version 2.0
 
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
 
   Server Name: SONY.COM.MORE.INFO.AT.WWW.BEYONDWHOIS.COM
   IP Address: 203.36.226.2
   Registrar: INSTRA CORPORATION PTY, LTD.
   Whois Server: whois.instra.net
   Referral URL: http://www.instra.com
 
   Domain Name: SONY.COM
   Registrar: CSC CORPORATE DOMAINS, INC.
   Whois Server: whois.corporatedomains.com
   Referral URL: http://www.cscglobal.com
   Name Server: PDNS1.CSCDNS.NET
   Name Server: PDNS2.CSCDNS.NET
   Status: clientTransferProhibited
   Updated Date: 02-jul-2012
   Creation Date: 07-jul-1989
   Expiration Date: 06-jul-2014
 
>>> Last update of whois database: Tue, 06 Nov 2012 00:43:50 UTC <<<
 
NOTICE: The expiration date displayed in this record is the date the 
registrar's sponsorship of the domain name registration in the registry is 
currently set to expire. This date does not necessarily reflect the expiration 
date of the domain name registrant's agreement with the sponsoring 
registrar.  Users may consult the sponsoring registrar's Whois database to 
view the registrar's reported date of expiration for this registration.
 
TERMS OF USE: You are not authorized to access or query our Whois 
database through the use of electronic processes that are high-volume and 
automated except as reasonably necessary to register domain names or 
modify existing registrations; the Data in VeriSign Global Registry 
Services' ("VeriSign") Whois database is provided by VeriSign for 
information purposes only, and to assist persons in obtaining information 
about or related to a domain name registration record. VeriSign does not 
guarantee its accuracy. By submitting a Whois query, you agree to abide 
by the following terms of use: You agree that you may use this Data only 
for lawful purposes and that under no circumstances will you use this Data 
to: (1) allow, enable, or otherwise support the transmission of mass 
unsolicited, commercial advertising or solicitations via e-mail, telephone, 
or facsimile; or (2) enable high volume, automated, electronic processes 
that apply to VeriSign (or its computer systems). The compilation, 
repackaging, dissemination or other use of this Data is expressly 
prohibited without the prior written consent of VeriSign. You agree not to 
use electronic processes that are automated and high-volume to access or 
query the Whois database except as reasonably necessary to register 
domain names or modify existing registrations. VeriSign reserves the right 
to restrict your access to the Whois database in its sole discretion to ensure 
operational stability.  VeriSign may restrict or terminate your access to the 
Whois database for failure to abide by these terms of use. VeriSign 
reserves the right to modify these terms at any time. 
 
The Registry database contains ONLY .COM, .NET, .EDU domains and
Registrars.
 
The response of "whois.internic.net" points to the Whois server "whois.corporatedomains.com".
 
Network Query
 
Network query for "67.215.65.132" at "whois.iana.org":
 
% IANA WHOIS server
% for more information on IANA, visit http://www.iana.org
% This query returned 1 object
 
refer:        whois.arin.net
 
inetnum:      67.0.0.0 - 67.255.255.255
organisation: ARIN
status:       ALLOCATED
 
whois:        whois.arin.net
 
changed:      2001-05
source:       IANA
 
The response of "whois.iana.org" points to the Whois server "whois.arin.net".
 
Query finished.
 


bluepoint

join:2001-03-24
reply to Jabbu

That's what I'm thinking that's why I'm waiting a bit for the smokes to clear. If you see my last trace, its back responding in the hundreds now, a little better.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
reply to bluepoint

I am trying to remember how many times I have seen this discussion.

This made me smile

"All you're saying are guesses, I want a factual answer and I posted to get an answer and not to argue. I want to know why the gateway used to ping 30ms and now answering @2000ms or not at all."

Who do you think is going to give you a factual answer here?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson



bluepoint

join:2001-03-24

said by hobgoblin:

Who do you think is going to give you a factual answer here?

Hob

People who have an idea, probably not you.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

"People who have an idea, probably not you."

Thanks for that, You probably have one of the most knowledgeable person I know posting in the thread but you appear to be looking for an answer that satisfies you rather than listening to facts.

Oh well. Maybe one of the New York City Network engineers will wander in and fill you in on all the facts. Don't hold your breath.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

1 edit
reply to bluepoint

said by bluepoint:

PS3.sony.com does exist.

You don't even understand what you're looking at. Check the IP and traces for dsjflsdjfllsdjlsdjfljsdfljsdf.com and compare them to ps3.sony.com

What you are seeing is the result of OpenDNS non-existent domain redirects. Use another, non-redirecting, DNS server or disable OpenDNS "Domain Typos>Enable typo correction" and try those traces and whois again.

You will find ps3.sony.com doesn't exist.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


bluepoint

join:2001-03-24

You were correct ps3.sony.com is non existent.
Trying myservices now, the gateway is back to not responding.

Host Information for "myservices.timwewarnercable.com":
  IP address:   69.43.161.162
  Host name:    myservices.timwewarnercable.com
 
Tracing route to "69.43.161.162" over max. 30 hops:
 
   1:     0 ms  192.168.1.1
   2:     *     Request timed out.
   3:    15 ms  24.164.129.218  (24-164-129-218.si.rr.com)
   4:    15 ms  24.164.128.34   (tenge-0-4-0-4-nycmny1-rtr02.si.rr.com)
   5:    22 ms  184.152.112.147 (bun119.nycmnytg-rtr001.nyc.rr.com)
   6:    15 ms  24.29.148.250   (bun6-nycmnytg-rtr002.nyc.rr.com)
   7:    15 ms  107.14.19.24   
   8:    15 ms  66.109.6.161    (ae-1-0.pr0.nyc30.tbone.rr.com)
   9:    15 ms  216.55.0.65    
  10:    93 ms  216.156.0.21    (vb1011.rar3.washington-dc.us.xo.net)
  11:    93 ms  207.88.12.9     (te-3-0-0.rar3.atlanta-ga.us.xo.net)
  12:    93 ms  207.88.12.2     (te-3-0-0.rar3.dallas-tx.us.xo.net)
  13:    94 ms  216.156.0.126   (ae0d0.mcr2.sandiego-ca.us.xo.net)
  14:    93 ms  216.55.27.26   
  15:   286 ms  69.43.169.112   (ge5-2-6509-a.castleaccess.com)
  16:    93 ms  69.43.129.188  
  17:    78 ms  69.43.161.162  
 
The target host "69.43.161.162" have been reached.
 
Query finished.
 

BTW, I ask my son about the server name were his PS3 connects when he plays, he doesn't know. He said it just connects. :huh:


djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
Reviews:
·Time Warner Cable
·VOIPO
reply to bluepoint

That's what I'm trying to point at the router is busy. Why was it pinging 30ms before the storm and 2000ms now? What do you think happens? Wouldn't you think gaming will be affected?

No one but the techs working on the network can tell you what's different and why.

What a lot of us are trying to tell you is that ICMP deproritization in routers is common, not specifically indicative of a problem, and that you should focus on a different method of testing. When I had AT&T U-verse, the gateway only responded to me very early in the morning.

For what it's worth, I don't like it either. Without having reliable traces, it's much harder to be able to clearly identify where performance bottlenecks begin.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to bluepoint

said by bluepoint:

You were correct ps3.sony.com is non existent.
Trying myservices now, the gateway is back to not responding.

The gateway not responding doesn't really seem to have any particular effect on your connection from the traces you've posted, a mere pothole on your data highway. The several hops following the gateway all seem to be responding with good times. Even the last hop times are good and never unusual.

For now I'd say ignore your odd gateway IP response and look for some other symptoms that coincide with your son's gaming problems.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


bluepoint

join:2001-03-24
reply to djrobx

said by djrobx:

What a lot of us are trying to tell you is that ICMP deproritization in routers is common, not specifically indicative of a problem, and that you should focus on a different method of testing.

I understand deprioritation in routers, what I'm trying to figure out is, why is the gateway not responding anymore, is it because Sandy made a damage to the infrastructure? It used to answer to pings within 30ms or less anytime since I have this service before Sandy and now it's taking a very long time to answer the request(timeout). You agree with me it's harder to diagnose performance problem without the missing data. It's easy to say to ignore the gateway not answering and focus on the rest of the hops. It's true all the traceroute I posted have good acceptable hop readings except for the gateway but before this storm, those hops that answers @15ms were @10ms or less. If you were a gamer, those are better ping times. All I'm saying here is, I understand Sandy made some damages in our area and probably is the cause of all of these abnormal readings. I've checked the maintenance site in my area and there are areas that are still down plus hub maintenances this week and next. Maybe this is just a temporary setback, I believe once TWC lit the rest of my area and finish the maintenance next week, it will be back to normal.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

said by bluepoint:

It's true all the traceroute I posted have good acceptable hop readings except for the gateway but before this storm, those hops that answers @15ms were @10ms or less.

15ms is still EXCELLENT, especially 4 hops out.

Besides the last hop time is what matters. If it's 90ms now and the intermediate hops drop to 5ms, the last hop can still be 90ms and that 10ms drop on the intermediate hops won't have made any difference. If that gateway hop starts responding, even at 30ms, and the last hop is still at 90ms, again it won't have made any difference.

Just for some perspective.... a blink of an eye take 200-300ms.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


bluepoint

join:2001-03-24
reply to bluepoint

It's getting better. :)

Host Information for "myservices.timwewarnercable.com":
  IP address:   69.43.161.162
  Host name:    myservices.timwewarnercable.com
 
Tracing route to "69.43.161.162" over max. 30 hops:
 
   1:     0 ms  192.168.1.1
   2:    30 ms  68.174.228.1    (cpe-68-174-228-1.si.res.rr.com)
   3:    15 ms  24.164.129.218  (24-164-129-218.si.rr.com)
   4:    15 ms  24.164.128.34   (tenge-0-4-0-4-nycmny1-rtr02.si.rr.com)
   5:     0 ms  184.152.112.147 (bun119.nycmnytg-rtr001.nyc.rr.com)
   6:     0 ms  24.29.148.250   (bun6-nycmnytg-rtr002.nyc.rr.com)
   7:    15 ms  107.14.19.24   
   8:    15 ms  66.109.6.161    (ae-1-0.pr0.nyc30.tbone.rr.com)
   9:    15 ms  216.55.0.65    
  10:    78 ms  216.156.0.21    (vb1011.rar3.washington-dc.us.xo.net)
  11:    78 ms  207.88.12.9     (te-3-0-0.rar3.atlanta-ga.us.xo.net)
  12:    93 ms  207.88.12.2     (te-3-0-0.rar3.dallas-tx.us.xo.net)
  13:    79 ms  216.156.0.126   (ae0d0.mcr2.sandiego-ca.us.xo.net)
  14:    78 ms  216.55.27.26   
  15:    95 ms  69.43.169.112   (ge5-2-6509-a.castleaccess.com)
  16:   109 ms  69.43.129.188  
  17:    93 ms  69.43.161.162  
 
The target host "69.43.161.162" have been reached.
 
Query finished.
 


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA

Still 93ms at the destination just like your first post, so I say not different.