·Time Warner Cable
reply to battleop
Re: Hard to get them credits, folks. Well maybe the email they sent me this weekend from Verizon would clue them in. BTW my Fios never skipped a beat, however power was down only temporarily. VZ has always handled my customer service issues (wireless, wireline), so no issues here.
Logic: Let see. Overlay FEMA map for affected area. Customer calls, it brings up a special advisory page. Customer treated appropriately. Verizon will sell my data 100 ways for profit, but can't use it for basic business intelligence? I don't know the VZW internal systems, but my lowly salesforce.com gives me advisories all the time...
I do find Verizon customer service to be very good until it goes offshore and then you are stuck with your typical Dell customer service.
Calling in (because I use ethernet) is always a hassle because I don't use MoCA and that sends them into a panic. Escalation to level 2 usually rectifies.