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elefante72

join:2010-12-03
East Amherst, NY
reply to battleop

Re: Hard to get them credits, folks.

Well maybe the email they sent me this weekend from Verizon would clue them in. BTW my Fios never skipped a beat, however power was down only temporarily. VZ has always handled my customer service issues (wireless, wireline), so no issues here.

Logic: Let see. Overlay FEMA map for affected area. Customer calls, it brings up a special advisory page. Customer treated appropriately. Verizon will sell my data 100 ways for profit, but can't use it for basic business intelligence? I don't know the VZW internal systems, but my lowly salesforce.com gives me advisories all the time...

I do find Verizon customer service to be very good until it goes offshore and then you are stuck with your typical Dell customer service.

Calling in (because I use ethernet) is always a hassle because I don't use MoCA and that sends them into a panic. Escalation to level 2 usually rectifies.