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Telus downgraded me and they can't explain WHY! 25/3 to 15/1Hey im just wondering if anyone else has ever experienced this problem. I've had telus optik tv with 25mbit internet for 2 years. Then last week I had no internet or tv and when i called into tech support they said i dont qualify for it. I asked them why did i have it for the last 2 years and nobody there has been able to answer this for me. They will not put me back on 25/3 .. and now im at 15mbit/1 HD stream. Sooo confused and mad. |
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Symtex join:2005-04-06 Burnaby, BC |
Symtex
Member
2012-Nov-5 4:53 pm
can you pm your STN ? I'll take a look |
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to huberdeau
Yah, this sounds familiar, but you're in good hands. I'm sure Symtex will help you get this sorted out. |
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Symtex join:2005-04-06 Burnaby, BC
1 recommendation |
to huberdeau
his modem doesn't sync at all with a VDSL2 mode. So its defective and it needs to be replaced. Once this is done, he will have his 25/3 back. I've already arranged a tech visist. |
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awesome sounds good.. u told me more in 2 posts then anyone has been able to in the last 3 weeks when i called in. Thx bud. |
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to Symtex
Kudos, Symtex! |
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Symtex join:2005-04-06 Burnaby, BC
1 recommendation |
Symtex
Member
2012-Nov-14 12:49 pm
Problem solved. |
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