US Cable Support > Time Warner Internet Services > Time Warner Boosting Standard Speed to 15Mbps

reply to Dampier

Re: Time Warner Boosting Standard Speed to 15Mbps

Powerboost is only on 10/1. Not on any above that.

reply to dcurrey
Interesting, Standard is 20/1 in your area? TWC is really all over the map.

I had Turbo test out consistently at 20/2 for a year here; I got it at a promotional rate for 12 months. After that, when I called to downgrade back to Standard, TWC tried to hide the fact that Standard even existed and wanted to give me some kind of 3/1 package, probably hoping I'd freak out and keep Turbo. When pressed, they admitted that there was a 10/1 package.

At times I've tested as high as 20/1 on Standard but I believe it's been due to PowerBoost. Typically I'd be more sure about PowerBoost's effects, but comically I only seem to notice it kick in when I'm doing speed tests and not when I'm actually downloading anything.

As a TV non-subscriber, TWC wants about $53/mo. from me for Standard and about $73/mo. for Turbo. That makes Turbo too rich for my blood...but if Standard moves to 15/1, that $53 will at least be more palatable.
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"The counsel of fools is all the more dangerous the more of them there are." -Ólafr Höskuldsson

Not sure why that is. Parts of city may have CinciBell fioptics but not here.

Previous address had TW and CinciBell purchased the city run cable system but TW keep it at 10/1 for standard even with CinciBell offering 20/2 for cheaper.

Have to say I miss having that CinciBell cable even the HD picture quality was better.

reply to Dampier
Looks like they already have pushed So. California up to 15/1 as that is what I am not testing at on the standard tier !

Funny, I can pull down a consistent 17 Mbps on SpeedTest.net but I can't get a regular file download from anywhere (nVidia, Microsoft, etc.) to go faster than about 250-300 KB/sec at 1 a.m. Is TWC manipulating the speed test site results or what?

Edit: Found »www.hd-trailers.net can deliver at a little over 1 MB per second.

reply to cablesurfer

reply to Dampier
I went to Oceanic TWC office late this afternoon to pay my bill. I asked when the upgrade would occur and explained I didn't think I should need to pay the extra $10 for grandfathered Turbo that I have at 15/1 if the push was going to happen in the next few days.

The CSR was completely flummoxed. She is very nice but, just as I expected, she has been told NOTHING about this...not even that it is going to happen. I also asked if current Turbo will either go down by $10 or have the speed raised from 20/2 to 25/2 as the current price of $20 more than Standard is not justifiable when Standard is 15/1. She had no idea about this issue either. So, I will get a call from Oceanic management tomorrow afternoon as they seem to know nothing about this either. I was asked for links to this information which I happily gave. I said go to the front page of dslreports.com.

Why can't TWC corporate get its act together? The whole thing with the price raise disguised as modem rental should have been handled better and the divisions and customers should have gotten at LEAST a one month notice (two would be best) before it was to be implemented. Now, this speed upgrade across all divisions, to soothe the upset users and, again, the divisions are not informed and thus the CSRs are also uninformed.

If this upgrade has already been pushed for Orange RR then we probably have it in Hawaii also yet NO ONE in local management, on either side of this island, has the slightest inkling about the upgrade or when it might occur. This is bad management from TWC corporate.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

reply to banditws6
Try a better speed test.

reply to Dampier
this testmy.net is very inaccurate. it will be best use speedtest.net, try out different server in your area

I seem to have more trouble with that site on their upload test rather than the download test. Chrome seems to mis-report the upload. Firefox seems to give the best results. IE throws up over it. No idea about Safari but if you go too big on it via a mobile device the browser will run out of memory and crash.

I do use that site over speedtest.net though. Lately I've been using Verizon's FiOS300 speed test since it handles higher speed connections as reliably as NDT tests do. Speedtest.net needs to update their applets to make it more efficient.

reply to Dampier
Yeah I can see that but no Powerboost?
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Curious about Sprint improved 3G and growing 4G LTE network? Then check it out at www.s4gru.com

reply to tragik74
Speedtest.net is the WORST speed test out there. Don't advise folks to use any Flash test. Always test either by doing a BIG download from a known fast server or a Java test like here but the BEST tests are Visualware's. You need to do a QUALITY test not a CAPACITY test. Almost all speed tests (including Speedtest.net) do capacity tests. That tells you the theoretical capacity of your line. It does NOT tell you the QUALITY of your connection and that is the measurement that matters.

For a big download from a fast server (don't know about right now since hurricane Sandy) one of the best is Optimum on Line's FTP speed test. For someone on 30/5 the download is not really big enough but it is an excellent test for those below 30/5. I've been doing their test since I got Road Runner in 2001. It is listed as OOL Speed Test under links on the left side of the following page:

»OptimumOnline

We have a member here who runs outstanding Quality tests from Visualware. This is the Quality test server in Los Angeles. He also has a Quality test server in Texas and Georgia. You should do both the Capacity test and the Quality test but the really important one is the Quality test.

»www.ispgeeks.com/wild/modules.ph···lityTest

If you want more locations for Visualware's superior tests:
Click on a area of the map and choose a yellow pin for Quality testing. You can also do route testing to that server if you get low results and are wondering if the routing is possibly the problem.

»myspeed.visualware.com/index.php

Make sure you click to get the various analyses of the test. You can get a full analysis with complete explanation of any problem areas. There is also an excellent white paper from Visualware explaining why capacity tests are not good tests and do not show you problem areas.

If you want to do a Capacity test then the NDT Web100 tests are still the best out there. They are superior Java tests but test Capacity just like the Flash tests at speedtest.net do. I use this server for 12 years now because it is in California:

»nitro.ucsc.edu/

You can access other public NDT servers around the nation by scrolling down on the page to the list near the bottom. If you have a university near you perhaps you can access their NDT server also.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

reply to tragik74
Testmy.net has never been inaccurate, even when I use a browser the creator of it explicitly states is unsupported.
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Think Outside the Fox.

reply to Thinkdiff

reply to Mele20
Wow, that is some pretty good info re: all those tests. Unfortunately they all seem to point to the same thing for me: that while my line tests out at about a 17 Mbps capacity, I rarely achieve anything higher than 4. This bears out what I've been experiencing over the last few works, i.e. slow downloads everywhere I go.

Pretty crappy.

Does TWC use the internet DOCSIS channel for their boxes as well? That would be pretty wasteful.

Also, if TWC has allowed it, DOCSIS3 allows D2 modems to switch between different channels (DCC) based on congestion - so even though you can't balance traffic over all 6 channels in real time, your D2 modem should still be able to find an open channel.
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University of Southern California - Fight On!

reply to Thinkdiff
Thanks for the link to the larger OOL test. I only have 15/1 but I am doing that test now. I like that it takes much longer so I can better see if there are problems.

This afternoon the regular OOL test started out at 1.2MB/sec. It gradually rose to 1.7MB/sec which is about what it should be the whole time. It got to about 40% and stopped. Several minutes went by and then it started up again but quickly dropped to 84KB/sec. UGH. Stayed there until about 70% done, then it gradually got up to 410KB/sec and stayed there until the end of the download.

Well, this is interesting. The larger test was steady from the very beginning at 1.7MB/sec until it got to about 40% where it stopped. Started again after a minute and quickly dropped download speed to about 85KB/sec at which time the connection was lost and I got an error message. It is 11:50PM here so my problems have nothing to do with prime time usage.

The last time I had a problem like this, this summer, it was like pulling teeth to get Oceanic TWC to fix it but when I finally got a very experienced tech out here (about the third tech the sent) whom I have known for years (before Road Runner existed and he just did TV). He took one look and "I would be furious also if this was happening to me". He notified the person who works on the node and it got fixed in two days. Now I have the problem again for over two months now and I can't get Oceanic to fix it.

The problem I have is very accurately reflected in the analysis that Visualware does. I showed several analyses from different Visualware servers to the tech this summer. He grasped the significance immediately...but the techs sent before him did not and this time no tech has displayed any understanding of the problem. In the fact the last one (sub contractor) called me and said he wanted to come out and show me how to do a speed test...geez...it took all my control to not bite his head off. He wouldn't come out for anything other than to show me how to do a speed test because said his understanding was that I didn't know how to do one.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson