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reply to rcncares

Re: [Storm 2012] Outages NYC

To the VIP representatives of RCN Emilie and Jason we do appreciate your info and updates. The point is RCN as company is taking way to slow, and those areas have power like Astoria. RCN as main ISP provider should have done something to accelerate and resolve the problem. The customer see this as both inability of the company and the negligence toward this specific area it does not translate good no matter how going to explain it.Toward the actual customers and future customers your company is representing itself as just low efficient and waste of money for the service they are paying.Good luck fixing your reputation.