US Cable Support > OptimumOnline > [OOL] Speed not what I expectd

[OOL] Speed not what I expectd

Do you get those speeds all day or just during prime time?
If your computer is direct to your modem, are the signal levels good? Do you see any packet loss?
Is your modem a Docsis 3 modem?

They seem to be all day, I just checked again and they are about the same. They are the same even if I take my router out of the mix-brand new Airport Extreme. the modem is the Motorola Surfboard.
Don't know how to look for levels or packet loss.

Levels depends on modem:
»Optimum Online FAQ »How can I check out my signal levels?

Packet loss - try here:
»pingtest.net/
--
Ad astra per alas porci!!

ping test said 0percent packet loss 70 ping ms
Jitter: 6ms Grade B

the other info from the modem said (I know not what any of this means):
Frequency 129000000 Hz Locked
Signal to Noise Ratio 38 dB
Power Level 2 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 5
Frequency 30600000 Hz Ranged
Power Level 44 dBmV

Go to Speedtest.Net and choose a server near you.

Post the result.
--
Ad astra per alas porci!!

2.40

Signal levels look good. I'd contact Optimum to report the slow speeds to Optimum West's support. I'm assuming they have DOCSIS 3 fully rolled out based on the lack of new posts stating people received it, so it could either be as easy as a DOCSIS 3 modem install, or it may involve quite a bit more.