Thanks, HeadendJoe, and JoelC707
As surprising as it might sound, I actually understand most of the terminology you've used, sans two terms: MER and NSG. I know what QAMs are, and I know what BER is (bit error rate; from my experience with DS1/DS3/OC3/OC12 and SONET), but the other two are new to me.
I put in a call to the "general manager" who I'd spoke to in the past (about service technicians). I think I'm going to let things sit until Wednesday.
If I don't get a call back from him by then, I'm going to try an alternate approach -- I do have a contact at Comcast who handles the PR and IP networking side of things, and I have a good relationship with that person. Possibly they can get me in touch with someone who can drive this.
Otherwise if that goes no where, I'll give my LFA a call and approach it from that angle.
I guess on the positive side, there's lots of hard data/evidence that I can provide, and there is a part of me (the engineer part
) that's happy that Comcast was able to confirm existence of the issue. Sometimes tracking down a problem is the hardest part. In this case though it seems to be getting it fixed that's a pain.
Will let folks know what transpires.--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.