said by royhandy:
Seriously? The CSR can see that there is a signal issue and that I am not the only person in my neighborhood who is reporting a problem but they won't do anything about it until four tickets are created. Just great.
So, you can be 1,2,3 or lucky #4. somebody has to start somewhere and they offered you the chance.
actually systems that require X complaints to trigger a response are common, the difference here is they told you the truth. So man up and call again.