it happened to my area's IStar about a few months and i had to email someone from TWC for them to fix it.
but recently i saw there was a section on a fan site called TWCToday that is dedicated to these types of things so the real TWC Star Team could read it and usually resolve the problem swiftly.
here's the link if you want to try posting there »
twctoday.com/forums/weat ··· support/