reply to AngryDallas
Re: How do I talk to AT&T Retention? I also posted this in Direct but I want the folks who can't get to Direct to read this.
Just want to add that a week ago when I went here:
and I put in this order # from August 27th
It would show up as successful
now it doesn't even show anymore
So they want me to abide by the 6 month because they have a record that I acknowledged during the conversation of October 26th
THEY DON'T want to acknowledge they originally agreed to 6 months on August 27th and are blaming it on the retention lady Monica that I spoke with and saying she needed to be retrained;
she should never have even given me 6 months.
and at the same time any notes on my account regarding our conversation of August 27th have disappeared
THEY ALSO ACKNOWLEDGE that the letter the sent on August 28th, 2012 is not valid because the system didn't take another 1 year for $24.95
The letter said 1 year instead of 6 months so it means someone at AT&T, after our telephone conversation of August 27th, looked at the account and decided it would take 12 months for $24.95
yet the letter starts by saying: thank you for choosing AT&T High Speed Internet Service
and on the back of it
The following summarizes your AT&T High Speed Internet Order
it confirms 12 months at $24.95
I DON'T think that letter would have been send if the system didn't take the order for another year
I had a problem with AT&T 2 years ago when I tried to get my $75 gift card they promised me for signing up as a new customer.
Only after I complained to the FTC, the BBB, the FCC, the Attorney General Office of Texas and the Office of the President of AT&T did AT&T come out and apologize and sent me my gift card.
Sure, AT&T wants to wipe their hands of the entire thing and appease me with 6 more months at $24.95 and a $23.05 credit.
But what's in writing is what's in writing.
Do they want me to go through those other steps of calling all those offices above again?
I am also considering writing an email to a consumer website and have them post it online and have them contact AT&T.
San Jose, CA
·Pacific Bell - SBC
That is why I didn't fight when they started raising my rate. They put up so many roadblocks that I'd be spending the better part of my time getting hollow promises, and constant adjustments.
My choice probably wouldn't work for you, even if it was available in Texas. It requires landline, in order to get Internet. Comes closer to $55 with changes they made; but still about half what I was paying AT&T. Includes a number of features that AT&T charges extra for, as well.
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum