said by IllIlIlllIll:
im not a whiner and im not complaining.
i didnt whine when i was without power for 6 days and im not whining that i dont have optimum either.
i have a generator and 3g for internet but i really need the high speed internet for work as its difficult to do what i am employed to do on 3g internet.
so its a bit disconcerting when your neighbor has it but you dont because the wire is disconnected from the tap.
I have to agree with you. A few years back whenever power went out, cable would remain on (as long as a line wasn't actually cut). Last year was the first time that we actually lost service during an outage. It started as about an hour after the power went out, cable service would drop. Then a half hour, then eventually as soon as power went out the cable went out. If the power even flickers, the cable service "resets" (ie the modem has to resync, the tv's briefly lose signal, etcâ¦). I have batteries connected to all my devices that use the service so there's no power interruption during the quick "blips". We also run a generator for the longer outages.
Last year a tech told us that the batteries in the box on the pole had just died and they would send a truck with a generator out to charge it up. That never happened.
We were without power from Monday evening to Sunday evening. The cable went out with the power and came back up with the power. Just like all our power outages over the last year.
My neighbor, with fios, has not lost service once in the same year. This past outage, and yes you can say conspiracy theory here, it seems like Cablevision would rather just give people a credit then provide service during an outage. With their service outage page that seems know if you have service or not, its odd they make you call to get credit. Why not just give everyone who didn't have service a credit? I guess because some won't call so they won't have to give everyone a credit?
Regardless of whether there's a problem that is out of Cablevisions control or not, the fact isâ¦ I had no service and my neighbor did. I called Verizon and after 30 years of service with Cablevision I'll be making the switch to Fios. Cheaper (for at least 2 years), and 75/35 should be nice. I couldn't even get in touch with any one at Cablevision during the outage. Either busy signals or no one would ever pick up after the message "assuring me" that cable service would be returned as soon as power was.
Call this bitching if you want, but I'd rather have the service I'm paying for then get a credit after a long outage. When my neighbor has service and I don't, then I'll use what he uses.