Long Beach, CA
|reply to Tarheel72 |
Re: Digital adapters charge / renewal
said by Tarheel72:I agree. The online chat people are mostly clueless, but it's always worth a try. There are some other posts on this topic on a couple of forums that say that if you don't move, you will get it free for life, and when they renewed they still got the adapters for free.
As others have posted the deal was the adaptors were/are free as long as you do not change adressess. If you move and keep service they will start charging for them. I don't know about others but in my case the three adaptors do show up when I do online activity and view my account but on my paper bill that I get each month they do not appear at all, and I have upped my contract two times at least since I got my three. This includes changing and bundling hardware.
You need to speak to someone that knows what they are doing. I bet the rep is just reading what it on the screen and doesn't realize the computer will make the adjustment when you are billed. Just my guess anyway.