dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2640
share rss forum feed

littlesnub

join:2012-11-06
Cleveland, TN

[Availability] Previous owners had dsl I can't get it going craz

I moved to Cleveland ,TN 4 months ago and the previous owners ha Att dsl. When I called to get it I was told there are no ports available. I get all different answers from representatives and yesterday got an Att phone line since one rep said that it would help to have phone service. I call everyday about dsl. ( I know they probably have a frownie face by my name!) I am told to go to strangers homes that are moving and to see if I can get them to give me there dsl. I have to say that I am not comfortable doing that. When they installed the phone service they were supposed to come and check for dsl and no one came. Right now I have a Verizon hotspot which is expensive and limited data. I could scream. If I knew the issues with Internet here I would not have bought the house. Att is the only internet supplier on the street. Are there any options or am I screwed?



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2

Re: [Availability] Previous owners had dsl I can't get it going

You'll have to wait for a port to become available, if it really is the case they are all in use.

I don't know who told you to go to strangers homes who are moving and ask them to give you their DSL. This is ridiculous, completely inappropriate, and can not possibly accomplish anything.


godsmacked92

join:2012-11-06
reply to littlesnub

You can ask the AT&T sales rep to put you on the list so that when a port is available then you can get it. Not sure if there are anyone else on top of the list though.


littlesnub

join:2012-11-06
Cleveland, TN

I am told there is no list. I call almost everyday. Some reps tell me even if someone moves I can only get their port if I go to their house get them on the phone with me and have them transfer the account to me. I even said to one of the reps that told me this " do you hear what you are asking me to do? Would you go to someone's house you don't know and say I want your dsl?" Every rep I talk to at ATT has a different story. I don't think we will ever get it. The guy who turned the phone on yesterday was supposed to come and check out the dsl lines and no one came. The rep said get the phone service and they will check for dsl lines without paying 150 bucks. No one came. I called ATT twice to verify that they would do this. I am so disgusted.



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2

said by littlesnub:

Some reps tell me even if someone moves I can only get their port if I go to their house get them on the phone with me and have them transfer the account to me.

This brings new meaning to the word BS. You should demand to speak to a supervisor immediately when anyone says something like that to you.


Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1
reply to littlesnub

said by littlesnub:

Every rep I talk to at ATT has a different story. I don't think we will ever get it.

Does your area have UVERSE?? If so you will probably get DSL.
Pretty much where UVERSE is available they have stopped selling DSL and will not allow upgrading existing DSL.
--


littlesnub

join:2012-11-06
Cleveland, TN

No, there is no Uverse here. Just dsl.



AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable

If anyone can get you dsl service it would likely be the At&t techs in »AT&T Direct....

Post your name, address, phone number and that you would like dsl service, and that the previous owner had dsl service there.. and you have been unable to get it.

[An alternative is to visit here: »www.dslextreme.com/dsl/residential ... as they resell At&t dsl services...]


cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9
reply to littlesnub

said by littlesnub:

I am told there is no list. I call almost everyday. Some reps tell me even if someone moves I can only get their port if I go to their house get them on the phone with me and have them transfer the account to me...

Very funny. AT&T doesn't allow "moves" to alter the name (owner) on the account. I couldn't move into my townhouse and keep the DSL line the previous owner had. Back then, however, AT&T (then Bellsouth) didn't play these BS games with "no ports available" -- I'm 100% certain this is a complete lie; they don't want to turn up legacy DSL and will claim there's no ports available. (someone should get their PUC invovled.)

Note: if I canceled my DSL line today, it would never be reconnectable. They'd hang an iNID for Uverse. (and charge me for my previously included static IP)

littlesnub

join:2012-11-06
Cleveland, TN

Thanks for the reply, but I don't know what a PUC is. No one knows when Uverse will become available here. My guess is not for a very long time. You are talking maybe 15 houses and not everyone has dsl because of the limited ports. I guess what you are saying is once someone cancels they plug the port and you have to wait for Uverse . But my guess is that could be a minimum of 5 years. Why not get the money or the dsl? I have had 3 reps say that they would escalate the request and then no one gets back to me. Gee, my Dad worked for Western Electric/AT&T for 42 years. He's probably looking down on all this and shacking his head.


cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:9

PUC = Public Utility Commission.


medbuyer

join:2003-11-20
kudos:4

1 edit
reply to littlesnub

did you move there because of work?

I hate to tell you this but you should have done a little research about your house, its utilities and broadband options a little more, before signing that mortgage...

Did you know that Chattanooga which is about 45min away has the best internet connections for residential right now?

»epbfi.com/enroll/packages/#/ - 50MBps for just 57.99

plunk in your address and it just might be available in your area..

»chattanoogagig.com/


littlesnub

join:2012-11-06
Cleveland, TN

I didn't want to live in Chattanooga . My husband commuted 62 miles 1 way for 20 years and I was not going to have him commute to Cleveland. Plus for me, Chattanooga is nice, I don't want to live there. We did "do our homework "before we moved and was told that they had dsl. I don't appreciate you acting like I am an idiot. I also don't have a mortgage. Bought the house cash. Coming from NJ I have never heard of port availability. Maybe it's common in the state of Tennessee. I lived with dial up for 8 years in my New Jersey home since it was in a rural area till we got cable internet. And yes, it was a corporate relocation.


medbuyer

join:2003-11-20
kudos:4

said by littlesnub:

I didn't want to live in Chattanooga . My husband commuted 62 miles 1 way for 20 years and I was not going to have him commute to Cleveland. Plus for me, Chattanooga is nice, I don't want to live there. We did "do our homework "before we moved and was told that they had dsl. I don't appreciate you acting like I am an idiot. I also don't have a mortgage. Bought the house cash. Coming from NJ I have never heard of port availability. Maybe it's common in the state of Tennessee. I lived with dial up for 8 years in my New Jersey home since it was in a rural area till we got cable internet. And yes, it was a corporate relocation.

I meant no disrespect..I was trying to point out that there were other options. People here will tell you here things that you might or might now want to hear. They could have helped you also before you actually bought the house.

So who told you that dsl was available before you bought the house? If your realtor did, then he / she was really trying to sell the house quickly.

Port availability for dsl is a total evil compared to your cable back in NJ. Isn't Comcast available there? I'd give them a call...»www.comcast.com/corporate/shop/p···and.html

littlesnub

join:2012-11-06
Cleveland, TN
reply to littlesnub

The people that had the house before had dsl. Multiple people on the road have dsl. We are told no port availability. Nothing else is available.


medbuyer

join:2003-11-20
kudos:4

said by littlesnub:

The people that had the house before had dsl. Multiple people on the road have dsl. We are told no port availability. Nothing else is available.

so now try to call Comcast? if that's not available too..then I guess your last move will be cellular...

or if you have a friendly neighbor, tether to their wi-fi.

canestim

join:2012-01-20

I had a similar problem as you. Put an offer in on a house, no cable company, um oooookk ah DSL yes service is available. Great, no ports now that I go to move in. Had to wait about 6 months or so before a port opened up. The reps told me the same thing, get a phone line and it will help you get service, yeah right.

So I kept checking online about 50 times a day By going to att.com and clicking on shop-DSL Internet without a phone line. And finally 6 months later I checked and it gives me option to sign up, no one ever called me even though I signed up for the phone like the rep said. So I signed into my account and sure enough it let me order. Prayed that it wouldn't get canceled thankfully it did not.

So I feel your pain, keep checking every day online, much easier than calling in. I still called but only like once a week. I had Clear in my area so it wasn't that bad, didn't have to use 3G internet but Clear only has like a couple of towers in Cleveland active I believe so probably not much help for you. Try Verizon Home Fusion LTE if it's available in your area. Better than nothing while you wait.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to cramer

said by cramer:

Very funny. AT&T doesn't allow "moves" to alter the name (owner) on the account. I couldn't move into my townhouse and keep the DSL line the previous owner had. Back then, however, AT&T (then Bellsouth) didn't play these BS games with "no ports available" -- I'm 100% certain this is a complete lie; they don't want to turn up legacy DSL and will claim there's no ports available. (someone should get their PUC invovled.)

When I tried to get my first BellSouth StandAlone FastAccess circuit, I had to wait several months for a port to become available (and I had to wait for about a year for my first line-shared DSL circuit when I lived in Nashville), so BellSouth did indeed play the "no ports available" game. These days with AT&T wanting to kill traditional landline service totally, there is certainly some room for skepticism about their motives, but historically the "no ports available" excuse has been valid.

As for involving the PUC, Tennessee doesn't have a PUC that regulates phone service, and their TRA has no jurisdiction over DSL service, only voice services are regulated (and these days that regulatory power is somewhat limited).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

littlesnub

join:2012-11-06
Cleveland, TN

Thanks. I guess all we can do is try everyday and pray a line will open up.


dcbag
Premium
join:2009-07-02
Portland, TN

Call Dish Network and ask about their new Satellite internet!



Sean Stevens

@107.31.133.x
reply to littlesnub

If you are still using verizon, may I suggest using it through millenicom.com they resell verizon and sprint service for cheaper than sprint and verizon originally sell it for. Also, I went through the same runaround that ATT is giving you, I would suggest not getting the phone unless you actually wanted a home phone, it hasn't helped me, and I have been looking for dsl or cable for about 3 years now.