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Links: ·TekSavvy DSL Reviews ·TekSavvy Forum FAQ ·Speedtest results
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vikingisson

join:2010-01-22
Mississauga, ON

Sagemcom VDSL in bridge mode?

I have an office on the 10/7 service in Montreal. Been through a cellipe and now a Sagemcom. The default is a Bell login that takes you to a Bell signup page. I use a router and have no trouble doing PPPoE which then shows on the sagemcom as a "passthrough". So basically it is working but I'm wondering if there is a way to make it fully bridge, I don't see any other options. From behind the router it works right, speeds are good, and I get a proper TSI IP but the random disconnects are driving me crazy. It might go days without a reconnect or it might reconnect several times in a day. All stats etc are fine.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:17

It works as a PPPoE bridge simultaneously, as you've discovered. I just disable the DHCP as well as wireless to be sure.


vikingisson

join:2010-01-22
Mississauga, ON

That's what it seems. I did turn off wireless. All I want is a dumb modem and not this pedestrian all in one crap that we're forced to rent. Oh well, let's see if it can stay online this time.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:17
Reviews:
·TekSavvy Cable
·TekSavvy DSL

said by vikingisson:

That's what it seems. I did turn off wireless. All I want is a dumb modem and not this pedestrian all in one crap that we're forced to rent. Oh well, let's see if it can stay online this time.

Unfortunately this is what we're stuck with. It works fine in bridge mode with the router initiating PPPoE.

vikingisson

join:2010-01-22
Mississauga, ON

That's the way it is. The problem is probably not related to the modem. It is funny however that the modem doesn't have a proper clock, it always starts out like a dead unix box until it gets online. It does however remember the MAC of previously connected devices, but not the time. Not a business class device.


vikingisson

join:2010-01-22
Mississauga, ON

reply to HiVolt
It's now been 8 hours since the new reset and so far there hasn't been a new log entry on the sagemcom. That's a good thing.

The nerve racking but fun part was doing it all remotely this time. Hoping that I'd get back in to make the final settings. Modem reboots to default, router behind it gets back online and sets up the VPN, I get back in to look back at the modem. Make final changes and hope I get back again.
It went very well so now we wait. I'll start feeling better if it is stable for 7 days in a row.



Inssomniak
The Glitch
Premium
join:2005-04-06
Cayuga, ON
kudos:1

Yea I have a business with this modem in passthru mode, for a long time now, and its never missed a beat, I would know if it was resetting.
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca


vikingisson

join:2010-01-22
Mississauga, ON

said by Inssomniak:

Yea I have a business with this modem in passthru mode, for a long time now, and its never missed a beat, I would know if it was resetting.

Then you're lucky. I don't think the modem is the problem at this location but the modem is still a poor business device. The issues I'm having are somewhere upstream and after trying every DSL option there I don't think it will ever be stable. The next change will be something other than DSL. I just have to wait for the boss to want to pay one more time for a line. Or have it fail a few more times during business hours. It failed about 9 times in the last 24 hours but fortunately not during business hours. It's only a one minute cycle when it happens but that's enough to disrupt.


TSI Support2
TSI Support
Premium
join:2009-09-28
Chatham, ON

reply to vikingisson
Hello,

As previously mentioned most modems that do not give the option to be bridged can be worked around by disabling the DHCP service (depending on the model). The modem will have to be configured into routed mode for the time log to be accurate. If you are still experiencing disconnects please post in the direct forum so we can look into this for you.

Thanks.

TSI-ChadZ


vikingisson

join:2010-01-22
Mississauga, ON

TSI should have these (two) modems in their hands so they know what works and what doesn't. There is no "routed" mode that I can find. But yes, everything is turned off including DHCP. The clock is still stupid but there's nothing left to do about that.

There should be an option at least for business accounts to use a simple bridged modem. This is the last VDSL account I'll ever have in the meantime. If this is reasonably stable for a week straight I'll be happy enough.


vikingisson

join:2010-01-22
Mississauga, ON

reply to TSI Support2
Things aren't getting any better. Here's what's good:
Speeds are right on target: 10/7
Stats as reported by TSI are always good. We can't see much from the modem end so I can only trust TSI on that. Speeds being fine tell me that stats are probably excellent.

Here's what is bad:
The connection will randomly drop sometimes 10 times in one day. Yesterday it was perfect but so far today it has happened twice. On Monday it happened 10 times. It reconnects right away.

Swapped out the Cellpipe for a Sagemcom. Modem was factory reset more than once. All options including DHCP have been turned off. The router will notice and reconnect right away but all sessions will be dropped. Even a one minute outage over and over again is driving the users and me crazy.

Here's a typical log entry from the modem:

Nov 14 09:59:31 NTP [581]: Got new time: Nov 14 09:58:04 2012
Nov 14 10:08:50 PPP [581]: Connection terminated.
Nov 14 10:08:51 PPP [581]: Exit.
Nov 14 10:09:46 PPP [581]: ppp1 started
Nov 14 10:09:49 PPP [581]: Connecting: ppp1
Nov 14 10:09:52 [290.7]PPPoE Passthrough session opened: server=00:90:1a:a2:43:f9(eth2.35:4374), client=84:1b:5e:df:9a:e1(eth0:2)
Nov 14 10:09:52 PPP [581]: local IP address 184.145.208.129
Nov 14 10:09:52 PPP [581]: remote IP address 64.230.200.60
Nov 14 10:09:52 PPP [581]: primary DNS address 206.47.199.71
Nov 14 10:09:52 PPP [581]: secondary DNS address 67.69.240.9
Nov 14 10:09:53 dnsmasq[21682]: compile time options: IPv6 GNU-getopt no-DBus no-I18N DHCP TFTP no-IDN
Nov 14 10:10:30 [290.7]PPPoE Passthrough session closed: server=00:90:1a:a2:43:f9(eth2.35:3917), client=84:1b:5e:df:9a:e1(eth0:3): Received PADT

That routable IP is from the default PPPoE session the modem uses, it isn't the public IP I get from the router. There's no way to avoid that. It all works fine except for the random reconnects.


vikingisson

join:2010-01-22
Mississauga, ON

Third time so far today. Confidence is now zero.

Nov 14 10:45:58 PPP [581]: Connection terminated.
Nov 14 10:45:59 PPP [581]: Exit.
Nov 14 10:46:51 PPP [581]: ppp1 started
Nov 14 10:46:55 PPP [581]: Connecting: ppp1
Nov 14 10:46:57 PPP [581]: local IP address 70.53.202.49
Nov 14 10:46:57 PPP [581]: remote IP address 64.230.200.60
Nov 14 10:46:57 PPP [581]: primary DNS address 206.47.199.71
Nov 14 10:46:57 PPP [581]: secondary DNS address 67.69.240.9
Nov 14 10:46:58 dnsmasq[21892]: compile time options: IPv6 GNU-getopt no-DBus no-I18N DHCP TFTP no-IDN
Nov 14 10:47:02 [290.7]PPPoE Passthrough session opened: server=00:90:1a:a2:43:f9(eth2.35:4871), client=84:1b:5e:df:9a:e1(eth0:3)
Nov 14 10:47:39 [290.7]PPPoE Passthrough session closed: server=00:90:1a:a2:43:f9(eth2.35:4374), client=84:1b:5e:df:9a:e1(eth0:2): Received PADT



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:17
Reviews:
·TekSavvy Cable
·TekSavvy DSL

here's a thought, try entering username test@test, password test in the modem's internal login field.

This gives it a non-routable IP, making the internet led turn RED. Perhaps its some pinging from Bell's management servers that's affecting it. This non routable login will make impossible for that to happen.


vikingisson

join:2010-01-22
Mississauga, ON

reply to vikingisson
and again. I could keep doing this but it gets boring.

Anyone in the St Laurent area of Montreal with DSL have anything to share?


vikingisson

join:2010-01-22
Mississauga, ON

reply to HiVolt

said by HiVolt:

here's a thought, try entering username test@test, password test in the modem's internal login field.

This gives it a non-routable IP, making the internet led turn RED. Perhaps its some pinging from Bell's management servers that's affecting it. This non routable login will make impossible for that to happen.

interesting. I thought of something like that but haven't tried it. I'm remote so this is a nerve racking thing to try. On the other hand I did the factory reset remotely so why not...

lemme try that and I'll ding back.

vikingisson

join:2010-01-22
Mississauga, ON

I'm just waiting for the users to find a quiet time so I can do it. After that rash of reconnects this morning it's been a whole hour without a problem. it won't last...


vikingisson

join:2010-01-22
Mississauga, ON

reply to HiVolt
I got my chance and I now have a non routable IP on the Bell side. The existing PPPoE from my router didn't go down. Now we'll see what happens.

Nov 14 12:37:33 PPP [581]: Exit.
Nov 14 12:37:33 PPP [581]: ppp1 started
Nov 14 12:37:34 PPP [581]: Connecting: ppp1
Nov 14 12:37:36 PPP [581]: local IP address 10.6.223.137
Nov 14 12:37:36 PPP [581]: remote IP address 10.6.223.1



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:23

So although the test@test is connected on the modem side, your router is still connected with your TSI login?

Does it seem like it's working right now?


vikingisson

join:2010-01-22
Mississauga, ON

said by TSI Martin:

So although the test@test is connected on the modem side, your router is still connected with your TSI login?

Does it seem like it's working right now?

Yes and the connection from the router didn't even drop when I did it (remotely). The VPN stayed up and so far it's working. I was always uncomfortable with the modem keeping a Bell connection. I expected it to endlessly keep trying but so far it hasn't.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:23

test@test only connects to the BAS. It won't allow anything else then connecting to the BAS.


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