reply to marhil0
Re: Digital adapters charge / renewal
They are absolutely free for life (same address). Keep going up the ladder until someone hears you. They started billing me when the rates went up. They coded the rate increase incorrectly and it did not skip the digital conversion freebies..
Copy of Letter - Found on this board.
In my case they told me that the other discount I was getting prevented me from getting the free ones, but once they investigated, it was a documented exception.....they're FREE FOR LIFE.
Thank you. Just saved a screenshot of the letter to a jpg file. Will keep it in my Verizon file and use it if they try to charge me for the digital adapters. Now I have to try to get the loyal customer discount added to my account. Thanks again !
Long Beach, CA
said by marhil0:Let us know how the discount goes.
... Now I have to try to get the loyal customer discount added to my account. Thanks again !