said by XANAVirus:
If having phone service is that critical to you (and I presume it is), then you probably should have done your own due diligence and signed up for 2 or maybe even 3 competitors' VoIP services (or even gotten service from your Internet provider, if they have that).
Sure, I have backups. One on the West Coast and one with Sipgate in Europe. Works great. Should the average Joe be required to have a backup sip account? I guess if there are providers out there that do not have redundancy then yes.
FCC should regulate this market and mandate redundancies for sip providers and fine them if it fails.
The point is CC's communication to customers was terrible and there were just so many things wrong with the whole story from a non SIP standpoint.
No redundant website
Twitter posts deleted
Still no summary from the ceo about the ddos attacks
no communication on refunds for outages due to ddos and flooding
end of story.