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reply to thebjhale

Re: [AZ] Intermittent packet loss since DOCSIS 3.0 rollout?

Got on the phone with Cox support. This time I got someone that knew what they were doing. They looked at my modem, and instantly told me there was a bunch of noise on my line, and they could see that my modem was constantly resetting.

I don't know what it is with cox tech support, some phone techs know what they are doing, others just seem to read from a script.

Now I have a tech coming out to track down my noise issues.