http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27683287 en Wed, 22 May 2013 06:24:42 EDT Wed, 22 May 2013 06:24:42 EDT http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27864379 http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27864379 Sat, 29 Dec 2012 12:33:21 EDT http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27701704
I moved and canceled my service with them just over a year ago. I specifically asked the rep I spoke with if I had any other outstanding charges when I paid my final bill. She told me there was nothing and I was good.

2 months afterwards, CenturyLink calls me and tells me I owe them $100 for their modem. Turns out I had leased the modem for TWO years, and was supposed to return it when I canceled. Nevermind the fact that the cheap Actiontec modem gave out after one year. I bought my own modem and used it for the next year, while still leasing the Actiontec modem. About $8 a month to lease a modem, for two years...$192.

Yes, it's my fault I forgot I had been leasing a modem. My fault for not looking at my bill every month(automatic bill pay seems to have its disadvantages...), but considering I did actually pay almost double what they charge for a modem in lease fees, I am not inclined to indulge in CenturyLink's request.]]> http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27701704 Tue, 06 Nov 2012 23:41:31 EDT http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27700795
Our team would be happy to look into this for you. Just send us the pertinent account information and we'll see what's going on.

»bit.ly/IArNlt

Please reference this thread when you contact us.

Thanks!
-Doug]]> http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27700795 Tue, 06 Nov 2012 18:29:50 EDT http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27684432
I appreciate the suggestion though. ]]> http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27684432 Thu, 01 Nov 2012 17:14:10 EDT http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27684059 http://www.dslreports.com/forum/Re-Centurylink-charging-me-for-modem-not-returned-after-cancel-27684059 Thu, 01 Nov 2012 15:53:52 EDT http://www.dslreports.com/forum/Centurylink-charging-me-for-modem-not-returned-after-cancel-27683287
2 months later, I've moved and have lost the papers in the shuffle, but I get an email notifying me of a 109 dollar charge for the modem not returned. I called the Centurylink kiosk and they said they have no way to look up past transactions that occurred (ridiculous!) and the online support reply to my complaint says that I need to produce a receipt.

I'm super pissed that I returned the modem to THEIR care like I was supposed to and now they are trying to squeeze 100 more bucks out of me. I'm also pissed at myself for losing the information.

Any advice re: next step? I hate that they can ding my credit because technically they are a bill. Otherwise I'd tell them to **** off.]]> http://www.dslreports.com/forum/Centurylink-charging-me-for-modem-not-returned-after-cancel-27683287 Thu, 01 Nov 2012 13:23:45 EDT