Reviews:
 ·Virgin Mobile Br..
 ·Charter
 ·ooma
 ·HughesNet Satell..
·Millenicom
| reply to compuguybna
Re: [HSI] Login for Cisco DPC3008 to see Logs and Detailed stats Anyone else? None of these login's have worked.
Again, this is the Cisco DPC3008. the one Charter is currently providing.
Been sorta laggy in the past few days (same thing i was experiencing earlier). Need to check out the modem logs.
There is no way to look at the DOCSIS logs without this login and password. Only want to see these logs, not to change anything (why would i screw up any settings?) |
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 norton
join:2005-08-03
Holland, MI | reply to cryptic1911
++ |
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| reply to INtheKnow
Oh and just to clarify, I have a DPC3010, and the chtrtech / charter login worked for me |
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Reviews:
·Virgin Mobile Br..
·Charter
·ooma
·HughesNet Satell..
·Millenicom
| Not sure of the major differences in the 3008 and the 3010.
said by cryptic1911:Oh and just to clarify, I have a DPC3010, and the chtrtech / charter login worked for me
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| Still a no go, huh?
Fine piece of equipment you have there!!  |
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 anhisr
join:2001-12-01
Ballwin, MO | chtrtech/charter worked |
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| On the DPC 3008 ? ? ? ? ? ?
said by anhisr:chtrtech/charter worked
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 nightshade74Yet another genxerPremium
join:2004-11-06
Prattville, AL
·Charter
| On the DPC 3010 it works -- but still doesnt give
any access to 'log data'.
What happens if you leave everything blank and click
"Login"? |
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Warboy
join:2008-12-20
Kalamazoo, MI | This worked for me on my DPC3008 but only gave me a logout button. |
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| reply to compuguybna
Any "login info" provided that doesn't provide access to the modem logs really isn't a useful login, is it? |
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jchl89
join:2004-03-04
Rosemead, CA | reply to compuguybna
any one got any new info on this modem? Even the charter tech didn't know the password to this modem. |
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 koma3504AdvocatePremium
join:2004-06-22
North Richland Hills, TX | reply to compuguybna
chtrtech Charter@11 |
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| reply to compuguybna
It seems now that Charter wants everyone to user a Charter modem so they can control what info we can see or lock us out of the modem settings and logs.
So i guess if you can't see the logs you can tell if you have a bad enough problem to make a service call. So now you have to call and have them look at it, they send a tech and if it is not a Charter problem they charge you for the service call. I don't think we should be locked out of the logs and if we are we should not be charged for service calls because we can not see what might be wrong by the logs to help us fix/ID the problems. |
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jchl89
join:2004-03-04
Rosemead, CA | i agree. i hate not being able to look into the modem. The password chtrtech Charter@11 didn't work =[. I work with enterprise networks at work and i'm all about diagnostics, now they've locked me out of viewing that. terrible! |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8
1 edit | reply to mmainprize
Charter could've always locked users out from the modems connected to their network, customer owned or not.
Certain modems/models have almost always required logins to see any or more than limited diagnostics, such as Cisco/SciAtl and Ubee modems. Doesn't matter who's network they're on, the default configs for many of those require a login.
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Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough. |
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| Yes that is true, but until now i think this is the first time no one from charter has come along and given out the password.
So now they have locked us out in this case. |
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| reply to jchl89
said by jchl89:i agree. i hate not being able to look into the modem. The password chtrtech Charter@11 didn't work =[. I work with enterprise networks at work and i'm all about diagnostics, now they've locked me out of viewing that. terrible!
Charter is doing anything and everything to either make that last ungodly dollar or save it, at all costs!
Totally unacceptable 
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ |
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jchl89
join:2004-03-04
Rosemead, CA | reply to jchl89
anyone who gets the DPC3008 ask the tech for the password if possible! It's so irritating to me that i'm not able to view diagnostics and logs. |
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Reviews:
·Virgin Mobile Br..
·Charter
·ooma
·HughesNet Satell..
·Millenicom
| No one has discovered it since 11/2012, when I first started this thread . . . . . .Still a mystery!
said by jchl89:anyone who gets the DPC3008 ask the tech for the password if possible! It's so irritating to me that i'm not able to view diagnostics and logs.
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Reviews:
·DIRECTV
| The only way I could log in was to leave both entry boxes blank and click log in.
My old Moto SB5101 allowed me to see logs and anything else I wanted to.
Has anyone called Charter tech support and asked for a tier two tech with this question. Surely someone must know it.
Maybe the real motive behind forcing all customers to have Charter provided modems was so that they wouldn't be denying customers that OWNED their own modems the data they would have been entitled to otherwise. Very sneaky. |
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