FIOS Internet dead - Verizon stumped - please help
Tech replaced the box outside my house. No Internet signal at the box(tested using a laptop directly connected to the box). Two techs have been to my house since Sunday. Both said a card needed to be replaced in the central office. Tonight phone tech support said they need to send a third tech to work at the box. I get an IP address on my computer. My linksys router has all lights lit incl Internet light. The Verizon router doesn't get a WAN port light. At times I can ping and/or traceroute.
VZ should verify the light-level in the box in the neighborhood, that does that 1-to-16 split (or whatever the ratio.. can't remember).. and verify integrity between that point, an the tap that you're connected to, for your house.
I wonder how many times they're going to look at / replace your ONT, before they realize that it's not at fault. How many times would a car dealership replace the radiator cap, trying to fix a problem with all the fluid leaking out of the bottom hose of the radiator...?