Reviews:
 ·TekSavvy Cable
| I hate to be a prick but... I called Rogers to cancel my internet service. They have pillaged me enough with their usage caps over the years. Enough is enough! So I called to cancel, spoke to Ron who has the patience of rock.
I asked him to cancel.
He asked why.
I said, I found a better deal else where.
He said, I can offer you 70% off because you've been a customer for 25 years and you have TV with us.
I said, No.
He said, May I ask why?
I said, Yes.
I feel bad for doing this, but I waited a good 30 seconds before he spoke again.
He went on to say to return the modem to a store after the cancellation date and that e-mail, virus protection would stop working once service was cancelled.
He asked again, May I ask why you are still willing to cancel even after I've offered you 70% off?
I said, Sure.
There was silence again for about 5 seconds. And then he said, So you're not going to answer me?
I said, I did answer you.
Then he said, Do you have other reasons do you have for not accepting our offer?
I said, Yes.
He asked, What are those reasons?
I said, I do not feel comfortable sharing them with you.
Then he said, the cancellation is under way, Thanks for choosing rogers.
I said, Thank have a good night.
I feel bad, but if Rogers can offer my $52.99 internet package for $16.00 why don't they do that in the first place? Or just make it $25, then you're still making money. I'm sorry to say, but if I can prevent giving those goons anymore money that I need to, I will.
I know Teksavvy gives them a portion of the money I'm going to give them.
I hate Canada. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | All very well to say "I hate Canada", but you'll find similar nonsense wherever you go in the world. The only thing that changes is the flavour of the crap you are dished out. |
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 DustynPremium
join:2003-02-26
Ontario, CAN
kudos:10 | reply to Poser
Re: I hate to be a prick but... Well that showed him... 
Not to mention how stupid that was.
He was only just asking you if you would like to share the reasons for your decision in canceling your service. You answered "Yes" to him asking if he may ask why, implying you were going to share with him your reasons. You could have simply said no instead of being just that in your subject title as you had no intentions on helping him do his job. There are also such easier ways in going about receiving said discounts... even better ones at that than threatening to walk. Oh well.
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Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP
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| reply to sbrook
Nothing you can do about it. Thats what feels the worst. |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | reply to Poser
said by Poser:I feel bad, but if Rogers can offer my $52.99 internet package for $16.00 why don't they do that in the first place? Or just make it $25, then you're still making money. I'm sorry to say, but if I can prevent giving those goons anymore money that I need to, I will. You're a good person Poser.
You have done what hundreds of thousands of us will be doing sooner or later. Your thoughts and reasons are our thoughts and reasoning. We will all be leaving Rogers at some point. Rogers gives us no choice.
Congratulations for having the courage to act on your beliefs. We know how you feel after many, many years of Rogers price hikes and abuse. There was a time when we were proud to have Rogers, Sadly, that time is part of history.
Best of luck in your future endeavors........ |
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 dabonz
join:2012-05-17
Ottawa, ON | reply to elitefx
Re: I hate to be a prick but... Yes My Contracts ends next year and I have everything with them and I'm going to really consider to renew with them next spring |
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effram
join:2012-11-01
Orangeville, ON | reply to elitefx
said by elitefx:said by Poser:I feel bad, but if Rogers can offer my $52.99 internet package for $16.00 why don't they do that in the first place? Or just make it $25, then you're still making money. I'm sorry to say, but if I can prevent giving those goons anymore money that I need to, I will. You're a good person Poser. You have done what hundreds of thousands of us will be doing sooner or later. Your thoughts and reasons are our thoughts and reasoning. We will all be leaving Rogers at some point. Rogers gives us no choice. Congratulations for having the courage to act on your beliefs. We know how you feel after many, many years of Rogers price hikes and abuse. There was a time when we were proud to have Rogers, Sadly, that time is part of history. Best of luck in your future endeavors........ Sadly Rogers, and their major competitor, make their money on the backs of the ignorant and the lazy. I honestly don't think they could continue to make an "acceptable" profit by offering a "fair" price to everybody. The people that choose, by default, to get gouged are subsidizing the "deals" that disgruntled consumers receive. I say good on Poser for choosing not to be part of that messed up system any more.
Once the majority of people become educated on just how much of a premium they are paying to stay with Rogers I'm thinking more of them than not will overcome their laziness and switch to a reseller. |
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| reply to Poser
I said, I do not feel comfortable sharing them with you. Why would you not tell them it's because of the caps? The more attrition the caps generate, the more likely they are to increase them. If you don't tell them, the cancellation reason will be listed as "not given" and not attributed to the cap.  |
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| The ultimate reason is I don't like how Rogers does business. I have to call and cancel to get their best pricing? Ridiculous. |
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| Everyone hates Rogers. They should do a poll because I can't name one of my friends that isn't physically enraged when someone brings up that company.
I cancelled last month and the guy tried offer me discounts, I stopped him mid sentence because I didn't want him to waste his breath. That company needs an exodus of clients so they learn that gouging your customers has consequences. I've been with rogers for 2 decades, and I'll honestly never deal with them again for anything. If they start making kidneys and I'm dying.. I'll die. |
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| reply to Poser
Re: I hate to be a prick but... You should have told him exactly why you're cancelling. If there's any chance of them changing their ways they need to know these kinds of things. I was very clear when I cancelled my cable with Rogers that it was simply much too expensive and not worth it for the small number of channels I actually watch. |
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Reviews:
·TekSavvy Cable
| Why give them that information? How will that benefit me?
For years they have been gouging me, and like a fool I accepted it. Now that I have stood up for a change, I don't feel like contributing to their success any longer, as a customer or as an ex-customer. |
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rradina
join:2000-08-08
Chesterfield, MO | reply to Netbugger
All kinds of reasons were given. Poser said it was for a better deal. When 70% off was rejected, the reason didn't change. It's still "for a better deal". Better deal doesn't always mean better price and in this case, I think it's safe to assume that after 70% off was rejected, price wasn't the only meaning behind "better deal". The longevity of the customer also suggests a customer who is very dissatisfied.
If Rodgers is paying attention, the reason given is "left for better deal and rejected counter offer". IMO -- that says it all. |
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