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negativeduck
Premium Member
join:2002-02-14
Centreville, VA

negativeduck to desgnconcpts

Premium Member

to desgnconcpts

Re: [Speed] 25mb speed only 0.4mbs in Lincoln Park!

I'll see if I can find the work order make sure the Chicago guys know what's up here. Yea the issue is *not* your modem.
desgnconcpts
join:2003-09-24

desgnconcpts

Member

Thank you!
If you need any more information from me, please let me know.
desgnconcpts

desgnconcpts

Member

Bryan,
Sent you 2 PM's re the latest episode. Appears as if RCN customer service said they were charging $9 for a "refresh" signal. The problem as I think you know is outside the building -- either the drop from the utility pole or further upstream.
negativeduck
Premium Member
join:2002-02-14
Centreville, VA

negativeduck

Premium Member

So couple things, first shot a note back over to Chicago to see where they stand. Now regarding the $9 fee I had someone from Customer service look and they could find no reference to this fee anywhere so it shouldn't be on your bill. They did see the troublecall was canceled on the 11/6 but there shouldn't be a for anything. Likewise the person I was speaking to had no idea what that fee could have even been in reference too atleast in this context.
desgnconcpts
join:2003-09-24

desgnconcpts

Member

Hi Bryan
Thank you for the follow up. I was in an all-day meeting, just now getting to go through my emails/messages.

Let me know what you find out re the Chi guys trying to fix their connection.