| reply to bluepoint
Re: NYC TWC - Just got the Arris TG862 - can't access Web GUI Because every customer has to call in with the MAC, pretty sure they have a way to note it's a customer modem, not a TWC modem. It's not like it's magic, they probably have a flag in their billing system (so they don't have to pay the lease fee either) that carries over into bin files and other information in the modem. |
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| How did you know? |
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| reply to kenanmir
Because that's about the only logical thing that would happen? Most ISPs won't modify stuff. |
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| Ah, I thought it's an official statement. |
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| reply to kenanmir
Those are made in the official forum, of which I am not a part. |
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| What official forum? Link please. |
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| reply to kenanmir
» Time Warner Cable Direct |
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| You can read people's post there? From what I understand TWC employees are the only ones who can read and answer in that forum, are you one of them? |
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| reply to kenanmir
Re read my post. I am not a part of the direct forum, nor do I have access. |
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| You referred me to the direct forum because of your statement below whereas you said it was mentioned officially in the direct forum. My question is, how did you know if you were not one of them? No one can read other posts in that forum...
said by jmruss:
They only block access to their own modems. So if you purchase your own, they will not block it. |
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| reply to kenanmir
Now you're just twisting words. If you want an official statement, go to the official statement forums. I know plenty of people who have their own equipment who have complete access to their own equipment. So TWC, according to my experience does not lock customer modems because while people hate them, they're not stupid enough to do that.
I know how badly you want me to be something, but stop trying. I'm here to help, it doesn't matter who I am or what I do. I happen to know a lot of people and have been given a lot of information. Just because I won't let one person blame TWC because of one game console doesn't mean anything other than I won't let someone blame something that more than likely isn't the problem. See Riot88 (or whomever) who swore up and down TWC was the problem, got a new provider and is having the exact same problem |
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| reply to Fleeced
Re: NYC TWC - Just got the Arris TG862 - can't access Web GUI said by jmruss :Now you're just twisting words. If you want an official statement, go to the official statement forums. I know plenty of people who have their own equipment who have complete access to their own equipment. So TWC, according to my experience does not lock customer modems because while people hate them, they're not stupid enough to do that. I do not twist your words, all those I posted came from you and just want a verification. You seems pro TWC on every post you do, that's why we want to know if you will be objectively balance in your opinion, it doesn't seems so.
Stupid or not(your words), they did lock customers modems and why you choose to not see it just shows you're one of them.
»SB6141 Can't access modem config manager
I know how badly you want me to be something, but stop trying. I'm here to help, it doesn't matter who I am or what I do. I happen to know a lot of people and have been given a lot of information. Just because I won't let one person blame TWC because of one game console doesn't mean anything other than I won't let someone blame something that more than likely isn't the problem. See Riot88 (or whomever) who swore up and down TWC was the problem, got a new provider and is having the exact same problem
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:7 | A customer owned modem is flagged differently in the billing system.
I believe there was an issue now corrected that did indeed lock customers out of their own modem.
I have not heard any recent reports of this happening.
"they did lock customers modems and why you choose to not see it just shows you're one of them."
Bluepoint, when you say one of "them" that's a little insulting to any employee that happens to post in here, as you know I am one. Please chill.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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2 edits | said by hobgoblin:Bluepoint, when you say one of "them" that's a little insulting to any employee that happens to post in here, as you know I am one. Please chill.
Hob
No, you're different at least you don't hide. I don't understand why they do that, is it prohibited to be known as an employee? I don't see anything wrong to be known if their purpose is to help. We can sense who they are, they seems to not want responsibility on what they say. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:7 | "No, you're different at least you don't hide. I don't understand why they do that, is it prohibited to be known as an employee? I don't see anything wrong to be known if they're purpose is to help."
Its a tough one for any employee to post on a site like this in their free time. Sites like this attract way more negative than positive and to many its not a lot of fun to see the company in a negative light. This site is read by many employees and no one wants to put their livelihood at risk by posting incorrect or information that could be considered internal.
Your exchange with Fleeced is a prime example. The issue with the 6141 was isolated to NYC. They have a very different billing system to most of the country, so his original statement could well have been correct for his area if he was indeed an employee.
No one posting in here makes any official statements and you jumping their butts as you have done to me many times spoils what can be some unofficial help.
Oh and I cant read anything in the direct forum. There is a separate group that looks after that.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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nony
join:2012-11-17
New York, NY
2 edits | reply to hobgoblin
Hob,
What is problematic is that TWC(NYNJ) subscribers may be put at risk unwittingly as a result of the lockdown policy on leased eMTAs.
Specfically, the ARRIS TG862G which can be leased with wifi enabled, (marketed as Home WiFi - with a monthly surcharge of $5.95) is configured by default with publicly known PSKs. If the subscriber cannot change those defaults, their internal network can be easily compromised, an intruder can steal their bandwidth, and crimes may be committed using the subscibers broadband connection, for which the subscriber will be initially blamed. This is a major exploit and needs to addressed ASAP. It's also "out in the wild" as a result of an Esquire article that was published this past July, detailing the default PSKs, the components of which are being broadcast in the clear.
This is why it is critically important to either allow the subscriber to change the default PSK or for TWC to provision the eMTA with default PSKs that can't be sniffed or hacked.
And, this is why I tried to assist the OP in changing the defaults, before this thread was hijacked.
-nony |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:7 | I understand your concerns. In most cases the Tier 3 group for your area can change the Key for you to eliminate this.
They can also bridge the equipment to allow your own device to look after routing capability.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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nony
join:2012-11-17
New York, NY
2 edits | I know that. I do security. But your typical subsciber would not know. Nor are they advised. This equates to easy pickins for the bad guys.
I have already spoken with the FCC on this matter and plan to get this problem remediated. If you want more details, PM me.
p.s.
I also spoke with the security reseacher (cited in the article) and I disapprove of his decision to allow Esquire to publish the piece prior to the implementation of a vendor/service provider solution.
-nony |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:7 | I am well aware of the details, but thanks.
Hob |
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