reply to CenturyLink
Re: [CenturyTel] High Latency in North Carolina Ok, I recieved an e-mail from Centurylink regarding my issue. However after almost 3 weeks the problems remain. I have sent the requested info about my connection to them twice, followed up on this issue. Now it seems I am being swept under the rug on this, as no one from Centurylink will respond when I try to see if anything is being done. Just last night my ping times were over 1000ms, and they were over 2000ms the night before. The router has been ruled out completely, the problem is with the DSL connection.
I have pretty much lost all faith in this company in regards to customer service. If this issue is not fixed within 2 weeks I will begin to seek out other providers that actually care whether I can effectively use the service I am paying for.