I have been trying to get my ultra tv installed for days now. and wow seams to be cluless as to what is going on and why my ultra tv is not working. So I thought I would reach out to forums to help speed up ths process.
Arris modem/router installed and working as I can access net. I can not however access the router config page. 192.168.0.1 router is working as you can tell from this message. it does respond to ping.
Ultra TV Boxes boot to installer screen local network status getting ip form arris modem/router getting dns adx's from modem/ router home network connecton active internet connection active Service connection :FAILED TO CONNECT TO SERVICE
ACCOUNT INFORMATION ALL READING UNAVAILABLE AND UNPROVSIONED
PLEASE HELP AS WOW HAS NOT BEEN ABLE TO AS OF YET.
WOW_Dan Premium join:2011-03-24 Naperville, IL kudos:22
Can you send me a private message with the name on your account as well as either your account number or phone number so I can take a closer look at this?
reply to billmalbon Fixed thanks to tech 7151 something to do with the IP address of the gateway. Notes indicated gatway had no ip address hard to read on Field servce report. (not sure how network was working if gateway had no IP) but hey its working now.
Re: ultra tv unprovsioned can not connect to service
From what I can tell the modem and the Media section seem somewhat independent. My first hub worked for internet and I could get to 192.168.100.1 and see info, but all TV was in the crapper, and no access to 192.168.0.1 after it failed.
I've been great, Ultra's been great, and I'm very pleased since this initial bump in the road. --
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