said by nunya:If you'll look at my "about me" page, you'll see that I am "somewhat" familiar with AT&T practices 
. Even now, where quality is not a concern for them anymore, 3 truck rolls for a measly NWI is ridiculous. This should have been handled by the first guy. The "real" cost of a truck roll is around $110 just to have a man show up for an hour (what it costs the company). I hate to see AT&T pissing away my pittance of a pension.
Years ago I had several friends who worked for AT&T and I can assure you the quality of the workers then was not like the crap they evidently pick up off the street and put to work with no formal training or work rules. 
