ssavoyPremium
join:2007-08-16
Dallas, PA Reviews:
 ·Comcast
 ·Frontier Communi..
1 edit | reply to MrBubbaHyde
Re: [DSL] Frontier Speed Issues at My Home How desperate are you for this type of proposal?
»www.dropbox.com/s/c3g7h3qc6745rd···tier.jpg
Edit: In all seriousness though you should call whatever municipality you're in and see if Comcast is required to serve every single home. There might be a chance they are forced to serve every home in the area if they have a franchise agreement. Are you in Jackson Twp out there? |
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| reply to pittpete1
Thanks for that, I have asked why something couldnt be upgraded and I keep getting stonewalled, Thats the part I cant figure out.
Im on them everyday so I will keep pushing until its at least satisfactory.
All the help here is greatly appreciated. |
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3 edits | reply to ssavoy
said by ssavoy:How desperate are you for this type of proposal?
»www.dropbox.com/s/c3g7h3qc6745rd···tier.jpg
Edit: In all seriousness though you should call whatever municipality you're in and see if Comcast is required to serve every single home. There might be a chance they are forced to serve every home in the area if they have a franchise agreement. Are you in Jackson Twp out there?
Lol, actually it would be easier to go from the other end of the road , the topography that way is pretty steep!
I remember when the comcast rep was here, I told him if they left a spool of cable I would run the damn line from the end of the road Myself!
I Used to work for Asplundh years ago I have no trouble climbing poles!
Are there any settings at the pole outside my house that I can Look at? If So what am I looking For?
I have two lines to my house so I should have two separate hookups going to my house correct?
Update.....contacted my township, they do have a Franchise agreement with comcast, hopefully it shows serve all homes, waiting on an answer.... |
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| reply to MrBubbaHyde
Here we are again.......... another night of unusable service!
And here is a copy of the response I got from a local higher up.
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I apologize for not getting back to you sooner, I was away on a “special project” for the last 1-1/2 weeks.
I did have a tech reboot your DSL equipment on the pole on Monday---but according to your email, it did not improve your speed.
Honestly, I have done everything within my control to reduce the congestion you are experiencing.
Currently engineering is developing plans for 2013 to increase bandwidth in some of our main “pipes” which will start reducing congestion.
At this point, I have not been made aware of specifically where or when these upgrades will be implemented.
As soon as I receive any details, I will inform you.
I realize this is a small consolation, but I will submit your accounts for a month’s credit for your internet service.
This is the best I can do in the position I am in.
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| reply to MrBubbaHyde
Well It's been awhile since I posted on this thread so I figured I would close it out with one more post.
In the time I have been gone I have tried everything to get our speed congestion issue fixed, and have had no good result. I have written emails, had phone conversations, and even face to face meetings with Frontier Techs and Reps. Still Nothing...........
I feel it is a great shame for anyone coming into frontier and being mislead by Sales Reps with no knowledge of the product for a particular location, then lying, locking someone into a long term contract, and then on top of it all not letting them get out of it without a penalty. In my case I knew on day one the speeds were not what I was promised and signed up for, and complained about it for the get go, but still no improvement in speed. Many Many phone calls from several neighbors, some who have access to other services and have left, others who are stuck have done nothing to change the situation.
Frontier Damn well knows there is a problem with congestion especially from 4 to 11 pm, and as I have been told by someone in a higher position has absolutely NO intention of fixing it!!! I will quote them "At this time there is no money allocated in the budget for upgrading of that area"....how outrageous!
Now I understand that just because I call and complain no one needs to jump out of their chair and run new lines to my area, or change backhauls or whatever. However when I was sold and promised 12mbps down, and barely get one on any given night I would think that someone would find this unacceptable, but I guess my neighbors and I are just simply not worth the urgency of fixing it.
So in the end I will more than likely be cancelling frontier, I refuse to pay for a service that I can barely access my email sometimes. I guess I could consider moving my family to an area that is up to date or Pay for a satellite service, only to find that because of Netflix, or Hulu, or Amazon prime, I now need to buy extra time because I felt like streaming a few movies, you know like the rest of the modern world!
So in closing I would like to thank all in this arena who have helped me in trying to overcome what apparently cannot be overcome, because we are obviously just not worth the upgrade to Frontier.
I am very thankful for all your direction, but in the end it was all for not.
Thanks Again for everything,.....Rant OFF
P.S. Before anyone rants on me, please take a moment to read thru the thread!
Mr. BubbaHyde |
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| reply to MrBubbaHyde
Bubba:
Considering what shitty service you've constantly had, I hope you haven't been paying for it. What has come out of the Franchise Agreement with Comcast? |
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| said by Strange Data:Bubba:
Considering what shitty service you've constantly had, I hope you haven't been paying for it. What has come out of the Franchise Agreement with Comcast?
Well I received a credit for 1 month of service a month ago, I have since let the acct go to the shutoff limit in protest, Unfortunately I must keep it going as My Cell phone is tied to the DSL via an AT&T Mcell tower. That's why I have a second connect, so that line doesn't interfere with the main one.
I have heard nothing from my local township in regards to the Franchise agreement, there is a monthly meeting in a week or so, I will have to attend.
If i could only get Bonded, I could get by with a 6Meg or so connection, but I keep getting told there is no way.
This is an Old EPIX area, or CTCO, Frontier took it over, and as far as I know never did anything to address the further out rural areas.
Again if I knew this was the level of service from the beginning, I may have gone to a combo with satellite and Frontier, I already pay them over 100.00 a month for this so, it could have been possible to split service.
If, I only knew |
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Robtomo
join:2013-02-25
Shavertown, PA | reply to MrBubbaHyde
Re: [DSL] Frontier Speed Issues at My Home I'm from Shavertown aswell, but fortunately for me I live in an area where cable is available. My friend on the other hand who also lives here has frontier and he has been dealing with very similar issues as you for the past few months. We are both frequent gamers and it has gotten so bad at times that he can barely hold a skype call. When he first signed up(which was when the lines were owned by epix) he was getting a solid 6Mbps download at all times, but over the years it has slowly deteriorated down to what it is now. That being said I think that frontier majorly oversold the CO/RT and because they have a monopoly over certain sections of this area they can continue to get away with it. He has called support numerous times and their solution seems to be to drop a new router/Modem off on his door step(I think he has like 5 now) then claim the lines are fine and there's nothing els that can be done. His current contract ends in about two months and he has desperately been trying to find another alternative for internet, but thus far has had no luck. Hopefully more people in the area realize how bad they are being ripped off and put some pressure on frontier. Anyways I just wanted to let you know that your not alone and wish you goodluck with getting it fixed. |
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| said by Robtomo:I'm from Shavertown aswell, but fortunately for me I live in an area where cable is available. My friend on the other hand who also lives here has frontier and he has been dealing with very similar issues as you for the past few months. We are both frequent gamers and it has gotten so bad at times that he can barely hold a skype call. When he first signed up(which was when the lines were owned by epix) he was getting a solid 6Mbps download at all times, but over the years it has slowly deteriorated down to what it is now. That being said I think that frontier majorly oversold the CO/RT and because they have a monopoly over certain sections of this area they can continue to get away with it. He has called support numerous times and their solution seems to be to drop a new router/Modem off on his door step(I think he has like 5 now) then claim the lines are fine and there's nothing els that can be done. His current contract ends in about two months and he has desperately been trying to find another alternative for internet, but thus far has had no luck. Hopefully more people in the area realize how bad they are being ripped off and put some pressure on frontier. Anyways I just wanted to let you know that your not alone and wish you goodluck with getting it fixed.
Thanks for the support! Monthly Supervisor meeting postponed so, in a holding pattern waiting on a call back.
Just so Sad I have to keep fighting for a internet connection, that can handle the most common things on the net today, like Gaming, Streaming services, Feel like I'm back on Dialup waiting for the Hi Speed to be brought to my town! lol |
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| reply to MrBubbaHyde
Hi Bubba!
not sure if you are still looking at this thread but I recently just moved right around the corner from you and have the same exact problems you have. When I called Frontier they said that the most our station can push out is 3.75M which is truly cramping our style. please let me know (through PM, maybe) who you are dealing with over there so perhaps we can align forces and illicit a better outcome for our situations. I havent dug that much into to them yet but we also have this at our office (which is still crappy, but fine nonetheless) and we are having a new phone system put in. The reason i mention this is that one of their better techs is in charge of the install and i am hoping he can at least assist us in getting a better contact within Frontier. I must say, this is perhaps the worst company i have dealt in regards to phone, internet, tv etc.,,.from customer service, technical on down. So let me know how we can escalate this issue to move things along. |
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