DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
3 edits | reply to JoeSchmoe007
Re: [Anveo] Importance of "Do not answer the line"
Hmmmm....
Sounds like a POLITICIAN/LAWYER wrote that module of the Call Flow. 
But anyway, let's look at it from another perspective :
Whether or not to tick that option would seem to depend upon whether or not we wish to play any audio recording to an incoming caller, such as a VM outbound greeting, right ?
Therefive, if I decide to never use VoiceMail, I could feel OK to ask it to 'Do Not Answer the Line', right ?
But which way would I want to set it if I still wanted to play a SIT for 'Number Out of Service' in a 'Call Treatment' for discouraging Telemarketers, etc ?
= = = = = = =
It seems that something similar came up (or maybe just the scenarios) in regard to configuring my CallCentric DID, and IIRC, I was told that 'SOME' kinds of audio, such as SIT messages, still CAN be played without CC's equipment formally picking up a line, hence no time charges to any party.
Though using VM would still involve picking up the call in their case.
= = = = = = =
If the caller could be identified BEFORE it is decided what to do with the call, would THAT be of any help in deciding how to set the setting mentioned by the OP ?
And might it be possible to rearrange the modules of the Call Flow in order to do this ? |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | said by Davesnothere:
....If the caller could be identified BEFORE it is decided what to do with the call, would THAT be of any help in deciding how to set the setting mentioned by the OP ?
And might it be possible to rearrange the modules of the Call Flow in order to do this ?
I just looked inside of my Call Flow, and both functions seem to be available independent of each other, in different tabs of the 'START' module - and BTW, I had already set mine (or ARNE, from whom I got my module  - had set it) to NOT pick up the line.
So far I have not had problems, though I have not tried VM nor Call FWD. |
|
 Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4
 ·Anveo
·callwithus
·Callcentric
·voip.ms
| reply to Davesnothere
said by Davesnothere:But which way would I want to set it if I still wanted to play a SIT for 'Number Out of Service' in a 'Call Treatment' for discouraging Telemarketers, etc ? It doesn't matter. You just treat Telemarketers with the following:
--
My VoIP News |
|
Reviews:
 ·Optimum Online
·Callcentric
 ·Verizon FiOS
| said by Arne Bolen:said by Davesnothere:But which way would I want to set it if I still wanted to play a SIT for 'Number Out of Service' in a 'Call Treatment' for discouraging Telemarketers, etc ? It doesn't matter. You just treat Telemarketers with the following: [att=1] I am finding blacklist less and less effective. More often than not it is new number. I am thinking of white-listing known contacts, everyone else has to dial one digit to be connected, another - to leave a message. The only concern is how many legitimate calls I will lose if I decide to do that. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Arne Bolen
said by Arne Bolen:said by Davesnothere:But which way would I want to set it if I still wanted to play a SIT for 'Number Out of Service' in a 'Call Treatment' for discouraging Telemarketers, etc ? It doesn't matter. You just treat Telemarketers with the following: [screenshot]
Thanks - It seems that I had already covered that earlier. 
I discovered so when I reviewed just now - and Yes, it DOES work for that, according to my earlier tests, even with 'Do Not Answer the Line' ticked. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to JoeSchmoe007
said by JoeSchmoe007:I am finding blacklist less and less effective. More often than not it is new number. I am thinking of white-listing known contacts, everyone else has to dial one digit to be connected, another - to leave a message. The only concern is how many legitimate calls I will lose if I decide to do that.
They only get to pester me once per number, and lucky for me, one's my limit. 
Besides, I don't pick up calls which I do not recognise anyway - instead I look up the numbers online, and decide their portal fate fifthwith.
Though I DO see a value in whitelisting.
Mayhaps use BOTH ? |
|
Reviews:
·Optimum Online
·Callcentric
·Verizon FiOS
| said by Davesnothere:said by JoeSchmoe007:I am finding blacklist less and less effective. More often than not it is new number. I am thinking of white-listing known contacts, everyone else has to dial one digit to be connected, another - to leave a message. The only concern is how many legitimate calls I will lose if I decide to do that.
They only get to pester me once per number, and lucky for me, one's my limit. Besides, I don't pick up calls which I do not recognise anyway - instead I look up the numbers online, and decide their portal fate fifthwith. Though I DO see a value in whitelisting. Mayhaps use BOTH ? I don't see a point to use both. |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| reply to JoeSchmoe007
said by JoeSchmoe007:I am finding blacklist less and less effective. More often than not it is new number. I am thinking of white-listing known contacts, everyone else has to dial one digit to be connected, another - to leave a message. The only concern is how many legitimate calls I will lose if I decide to do that. Start by adding all your legit phone contacts to the Contacts. Remember to set Contact Type to Business, Friend or Family. Do this for every caller, even if you don't except to receive more calls from the caller.
Next step is to use both White Listing and Black Listing. This is my Call Flow taking care of robocalls, telemarketer calls and other unwanted calls.
Calls from numbers marked as Business, Friend or Family will go to my SIP device (or my cellphone).
Calls from other numbers will go to a simple IVR asking the caller to press 1 to ring my phone or press 2 to leave a voicemail. If you want it more personal you can upload a recording.
Anonymous calls are routed to an extension with an IVR which just say that anonymous calls are not accepted.
You just need to add a contact with the phone number zero. It doesn't matter what you set the country to, that one single contact record takes care of all anonymous calls.
It's very unlikely you will lose legitimate calls with this Call Flow. If you route anonymous calls (SPAM) to the Press Key Control there is no risk of losing legitimate calls.
--
My VoIP News |
|
JJ_GTAPremium
join:2009-04-01
Ontario | I follow a similar IVR for this as well. The only thing I add is IRoute to allow my local area code to have calls ring the phone. Eventually when I know I have have my address book set then I might use whitelist only. |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| said by JJ_GTA:I follow a similar IVR for this as well. The only thing I add is IRoute to allow my local area code to have calls ring the phone. Eventually when I know I have have my address book set then I might use whitelist only. Yes, the IRoute control is very good when you need to whitelist a number range.
Anveo Call Flow feature makes it possible for each customer to get a tailor made VoIP provider.
--
My VoIP News |
|
JJ_GTAPremium
join:2009-04-01
Ontario | I just don't have room for the hangup. I'm already at 10! Time to upgrade. |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| said by JJ_GTA:I just don't have room for the hangup. I'm already at 10! Time to upgrade. Upgrade is a good idea. However, if you want to save flow items you can use extensions.
The limit for the Free subscription plan is 10 items per Call Flow. So by using several Call Flows you may be able to keep it at no more than 10 items per Call Flow.
--
My VoIP News |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | said by Arne Bolen:....However, if you want to save flow items, you can use extensions.
The limit for the Free subscription plan is 10 items per Call Flow.
So by using several Call Flows you may be able to keep it at no more than 10 items per Call Flow.
And LINK/NEST the Call Flows ?
I thought Trix wuz fer Kidz ! (Silly Wabbit = Me) |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| Very easy. Using extensions is very powerful.
--
My VoIP News |
|
|
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by Arne Bolen:Very easy. Using extensions is very powerful.
So it's like using GOSUB or GOTO in Basic ? |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
| said by Davesnothere:So it's like using GOSUB or GOTO in Basic ? Is BASIC still used? 
--
My VoIP News |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 |
I believe that even COBOL still is, in certain data centres. 
(Don't ask me which ones.) |
|
Reviews:
·Optimum Online
·Callcentric
·Verizon FiOS
1 edit | reply to Arne Bolen
said by Arne Bolen:said by JoeSchmoe007:I am finding blacklist less and less effective. More often than not it is new number. I am thinking of white-listing known contacts, everyone else has to dial one digit to be connected, another - to leave a message. The only concern is how many legitimate calls I will lose if I decide to do that. Start by adding all your legit phone contacts to the Contacts. Remember to set Contact Type to Business, Friend or Family. Do this for every caller, even if you don't except to receive more calls from the caller. Next step is to use both White Listing and Black Listing. This is my Call Flow taking care of robocalls, telemarketer calls and other unwanted calls. [att=1] Calls from numbers marked as Business, Friend or Family will go to my SIP device (or my cellphone). Calls from other numbers will go to a simple IVR asking the caller to press 1 to ring my phone or press 2 to leave a voicemail. If you want it more personal you can upload a recording. [att=3] Anonymous calls are routed to an extension with an IVR which just say that anonymous calls are not accepted. You just need to add a contact with the phone number zero. It doesn't matter what you set the country to, that one single contact record takes care of all anonymous calls. [att=2] It's very unlikely you will lose legitimate calls with this Call Flow. If you route anonymous calls (SPAM) to the Press Key Control there is no risk of losing legitimate calls. I created a workflow similar to this.
Please note that in order for "PRESS KEY" control to work "Do not answer the line" should be unchecked. If it is checked "PRESS KEY" doesn't play any messages (maybe it still executes but I can't tell).
I wish I could edit my original post to reflect this. |
|
